Personal Injury Claims Handler

Job Locations UK-Swansea
Job ID
# of Openings
Legal, Risk, Governance, Compliance


Do you have a law degree or experience working in a legal practice?


Our Personal Injury Claims Handlers negotiate the settlement of claims in an efficient, fair and economical manner in line with the policy wording and Claims Handling Manual. They provide excellent customer service, maintain policy and where possible promote a speedy recovery.


Reporting to a Team Leader some of your responsibilities in the role will be to:

  • Comply with pre and post litigation procedures through the life of a claim to conclude the case effectively and economically
  • Validate claims and check all the details agree with our records
  • Identifying and referring questionable underwriting
  • Establish clearly the circumstances of any loss and make appropriate liability enquiries
  • Validate accounts/fee notes and authorising payments
  • Maintain accurate estimates throughout the life of the claim and make adjustments where appropriate


About You

Due to the nature of the role and day to day responsibilities a solid legal education is essential. We’d love to hear from you if you’ve got the below skills and experience:

  • Experience of working in a legal envionrment
  • Law degree or equivalent
  • Strong interpersonal and relationship building skills
  • Highly articulate and numerate
  • A focus on the delivery of first class customer service
  • Very organised with an innate ability to prioritise and deliver

What you’ll get in return:

  • 25 days holiday
  • Discretionary bonus scheme
  • Employee assistance programme
  • Annual holiday buy (up to 3 extra days)
  • Salary sacrifice benefits
  • Annual benefits reviews
  • Professional qualifications and study support


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