Personal Injury Handler

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

Do you have experience in the insurance industry or within a legal setting? Then we want to hear from you! 

Our Personal Injury Claims Handlers negotiate the settlement of claims in an efficient, fair and economical manner in line with the policy wording and Claims Handling Manual. They provide excellent customer service, maintain policy and where possible promote a speedy recovery.

Key responsibilities

• Comply with pre and post litigation procedures through the life of a claim to conclude the case effectively and economically.
• Validate claims and check all the details agree with our records.
• Identifying and referring questionable underwriting
• Clearly establish the circumstances of any loss and make appropriate liability enquiries.
• Validate accounts/fee notes and authorising payments.
• Maintain accurate estimates throughout the life of the claim and make adjustments where appropriate.

Essential qualifications, skills and experience

• Have Experience of working in a legal environment.
• Have a Law degree or established insurance background. 
• Have Strong interpersonal and relationship building skills.
• Are Highly articulate and numerate.
• Have a focus on the delivery of first-class customer service
• Are very organised with an innate ability to prioritise and deliver.

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support 

Additional Info