Claims Technician

About us

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

Our Claims Technicians provide an excellent service to our customers ensuring enquiries are processed in a timely fashion via a variety of channels and predominantly work over the telephone. Working within our Claims Operations team you will undertake a wide range of activities, building your technical knowledge of claims handling, the laws and regulations that governance the process and of course our product range and the business as whole.

The role offers the opportunity to work closely with several business areas, including Counter-Fraud, Personal Injury, Total Loss and many more. If you like wearing lots of hats, know how to build and maintain relationships, and you enjoy helping people, you will love this role.

The office location for this role is Swansea. We are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Office Primary. Typically, this has entailed three days in the office and two days working from home

Key responsibilities

• Responding to policy holder enquiries and correspondence in professional manner
• Providing reassurance and supporting our customers through the claims process
• Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation.
• Negotiating the settlement of claims in an efficient and economical manner
• Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain.
• Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims.
• Building a knowledge of our products and services to become an expert in your field.
• Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process.

Essential qualifications, skills, and experience

This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:

• Strong relationship building skills, able to build positive relationships with our customers.
• Clear, responsive interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing, on the phone.
• A keen eye for detail and able to check your own work and your colleagues.
• A deep understanding of good customer service
• Excellent organisational skills with a strong ability to prioritise and deliver.
• The desire to continually improve ways of working.

Benefits

• Competitive Benchmarked Salary
• 25 days holiday
• Discretionary bonus scheme
• Employee assistance programme
• Annual holiday buy (up to 3 extra days)
• Salary sacrifice benefits
• Annual benefits reviews
• The option for professional qualifications and study support 

Additional Info

• The full Job Description can be seen here.