The Underwriting Operations Manager reports into the Head of Underwriting Management & Operations and is primarily responsible for the monitoring of 1856; working closely with the Heads of Divisions and their teams, assisting in all matters relating to the smooth running of the day-to-day operations in Syndicate 1856.
We’d like to hear from you if you have:
- Develop an understanding of all aspects of underwriting operations in 1856.
- Establish a monitoring and supervision framework for underwriting operations.
- Manage the outsourced UW support team, ensuring process standardisation across all COBs.
- Ensure the team structure is aligned to growth plans and provides a consistently high standard of support to stakeholders.
- Be recognised as the “go to” person for UW support, championing best practice and ensuring consistency across the underwriting operations function.
- Monitor accuracy of operational support outputs, to ensure it meets the Heads of Divisions expectations; implement revised processes if applicable to prevent reoccurrence.
- Ensure all underwriting Policies and Procedures are updated in line with FCA regulations and Lloyd’s requirements.
- Produce training and onboarding material for new joiners within Underwriting Operations.
- Manage the outsource of underwriting data capture relationships.
- Ensure all Service Level Agreements are constantly met and rectify any issues.
- Ensure data integrity within the PAS. Identify issues and record notable exceptions.
- Prepare, approve and submit the syndicate returns via Lloyd’s Core Market Returns, in accordance with Lloyd’s regulatory timetable.
- Maintain all underwriting records and data.
- Review the standard of Management Information (MI) produced from the underwriting systems and make recommendations for improvements through the Underwriting/Finance Committee
- Engage with underwriting teams to progress query resolution to a high standard in a timely manner and build good relationships with the relevant teams.
- Conducting ad hoc reviews as requested by the Board or other directors of any matter relating to the underwriting businesses.
- Embody and amplify the IQUW Group values in all aspects of day to day activity ensuring that all interactions and engagements are carried out with the highest ethical and professional standards and that all work is accomplished with quality and in accordance with IQUW Group values
- Ensure the ongoing development of team members in terms of technical knowledge and experience
- Act as a coach and mentor to the team
- Lead the team in its day-to-day activities including allocation of work, service delivery and time lines
- Provide effective individual line and team management ensuring regular performance reviews are undertaken, provide direction and ensure a cohesive approach to work tasks via effective communication and engagement
- Carry out other reasonable tasks as required by line management
This is a role which carries strategic and regulatory accountability. We therefore require our role holder to demonstrate influential leadership capabilities and to possess the following skills, attributes and knowledge:
- The ability to create and lead a talented team of people towards the achievement of a set of challenging financial targets
- To demonstrate gravitas and clarity of purpose which will give confidence to senior stakeholders, both internally and externally
- Being commercially aware and using this acumen in a way which helps enhance the businesses profitability
- Natural interpersonal skills which will allow you to build and maintain value adding relationships.
- You must be able to articulate what a mutually beneficial relationship looks like and be comfortable having difficult conversations
- Extensive knowledge of the legal, regulatory and compliance provisions that apply to the Lloyd’s insurance market
- Significant experience of underwriting management within a Lloyd’s syndicate environment Underwriting experience and Operations Management within the Lloyd’s environment
The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies.
Desirable behavioural attributes
- Effective Communication Skills
- Initiative & Change
- Driving & Delivering Results
- Planning & Organising
- Problem Solving
- Decision Making
- Commercial Awareness (including Financial Awareness)
- Building Relationships
- Strategic Thinking
What you’ll get in return
- 25 days holiday
- Discretionary bonus scheme
- Employee assistance programme
- Annual holiday buy (up to 3 extra days)
- Salary sacrifice benefits
- Annual benefits reviews
- Professional qualifications and study support
Additional Information:
- A full Job Description can be seen here.
