Job Description

Broker Development & Support Executive

Grade: 4
Reporting to: New Business Manager
Location: Home based

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Broker Development & Support Executive (BDSE) will support ERS’ business development activities by providing support to Regional Development Managers or Strategic Account Managers as well as driving plans and business development activities across their own distinct panel of identified brokers. This is a highly collaborative role, working with colleagues across the business as well as in close co-operation with the Sales and Marketing teams. This role will contribute to the achievement to the Sales and Marketing team’s business development goals and to ERS’ financial objectives. This role is predominantly remote, using technology to connect with brokers and team members, with some infrequent UK travel.

Key responsibilities

The role of the BDSE includes responsibility and accountability for:

• Supporting Regional Development Managers or Strategic Account Managers with inbound broker queries by liaising with internal stakeholders and working through to resolution
• Supporting events via outbound communications to maximise event attendance and event follow up with event attendees to explore opportunities and generate leads for follow up via Regional Development Managers or Strategic Account Managers
• Providing support in significant broker meetings led by Regional Development Managers and Strategic Account Managers: collation of reports, data and completion of actions logs
• Managing and driving profitable growth with a panel of identified brokers who have the potential to significantly increase GWP placed with ERS
• Driving migration of brokers to electronic trading, and support digital migration across Regional Development Managers’ and Strategic Account Managers’ panels where required
• Delivering product education and training on relevant products and platforms to targeted brokers
• Ensuring Regional Development Managers and Strategic Account Managers are kept updated on the status and progress of allocated tasks
• Communicating key broker updates to internal stakeholders within the business
• Organising and managing allocated tasks held within the BDSE team as well those being allocated to other teams in the business

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Essential qualifications, skills and experience

• Knowledge and experience working in intermediated UK insurance market
• Effective communications skills
• Strong Interpersonal skills
• Ability to quickly build rapport with brokers and ERS stakeholders
• Strong organisational skills to enable prioritisation and completion of tasks in timely manner
• Commercial awareness and ability to identify opportunities for further product development
• Proficient in Microsoft Office applications
• A team player with demonstrable experience of being part of a highly successful team

Desirable behavioural attributes

• Experience in business development or sales/telesales support role
• Experience of working within the London Market/Lloyds Syndicate
• Knowledge of motor insurance
• CII qualification