Job Description

Credit Controller (12 Month Fixed Term)

Grade: 5
Reporting to: Credit Controller
Location: Swansea

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The primary focus of the role will include targeted invoice collection, complex query resolution, reporting, processing of payments and the reconciliation of settlements received from brokers in accordance with organisational procedures, and predefined timeframes. 

As the role involves working with brokers and internal colleagues within different areas of the business, good communication and teamwork skills is essential and will help to deliver the fist-class service that is expected of ERS.

Key responsibilities

• Reporting and monitoring aged debt and broker collections
• Working to set service standards relating to timeliness and accuracy of work.
• Reconciling broker settlements against the company’s receivable balances.
• Identifying queried entries that require resolution.
• Prioritising work to ensure that key activities are completed on time.
• Working to the agreed regulatory standards, including TCF (Treating Customers Fairly) at all times.
• Responsibility for own personal development.

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Essential qualifications, skills and experience

• Confident and professional approach to work.
• Focus on providing a first-class customer experience.
• Accurate and efficient account reconciliation skills.
• Proactive approach to work and personal/business improvement.
• Enthusiasm for credit control role and achieving objectives.
• Time management skills – analytical and prioritisation skills.
• Well organised and ability to plan work.
• Adaptability to embrace change – system – process or personal.

Desirable behavioural attributes

• Good knowledge of Credit Control processes and approaches
• Beneficial - background in commercial (B2B) collection
• Experience of account reconciliation in a high volume environment.
• Previous experience in accountancy role essential
• Knowledge of FCA regulations would be advantageous

Additional Information

• A full job description can be seen here