Job Description

Product Support Administrator

Reporting to: Head of Product 218 and Enterprise Services
Supporting: All Product functions (218, 1856 and Enterprise Services)
Location: Swansea or London

About us

IQUW is a speciality (re)insurer at Lloyd’s (Syndicate 1856) underwriting a diverse range of Property, Commercial and Speciality (re)insurance products from Cargo and Marine to Political Violence, Terror and War. We combine data, intelligent automation and human expertise to make smart decisions, fast.

ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.

The role

The Product Support Administrator role works across all of product delivery acting as the main administrative support for the Heads of Product functions. These are busy and exciting areas of the business to support in ever-changing markets both within specialty and motor insurance.  

The role will provide critical support in the definition and production of regular reports, which measure and monitor output across all areas of product delivery.   

This role will work closely with a range of stakeholders including ITLT, Extended ITLT and a range of IT Product Team members.  

This role will have fantastic visibility across a wide range of core IT functions and will provide great insight into how IT operates today and how this performance aligns to future strategy and delivery plans. 

Key responsibilities

The role will provide support across Product Management work streams.

 Product management support:

• Supporting the Heads of Product Management for 1856 and 218/Enterprise Services by assisting with the production of internal presentations (for OpsCom, PPEs, Exec Updates, Monthly Product Updates) which can include collecting agenda items, reviewing submitted reports and creating ad hoc data analysis
• Supporting the Product Managers and Agile Delivery Leads (ADLs) within 218, 1856 and Enterprise Services by assisting in the extraction or automated reports from ADO or with the production of packs for the monthly Product Planning Events (PPEs)
• Attending the monthly PPEs to understand how packs are utilised and also recording actions
• Ensuring actions are carried out by the designated stakeholders
• Supporting the tracking and logging of invoices and POs against the annual budget

The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.

Essential qualifications, skills and experience

• Interest in IT Delivery, Product Management, Change Management and Project Management
• Good attention to detail
• Experience in Procurement / Finance administration tasks e.g. PO raising
• Strong knowledge of MS Excel, Word, Outlook and PowerPoint

Desirable behavioural attributes

• Strong written and communication skills
• Excellent organisation and time management skills
• Good interpersonal skills with the ability to communicate effectively with individuals at all levels of the business in a confident and professional manner
• Desire to provide excellent service and deliver appropriate outcomes
  
  

Additional Information

• A full job description can be seen here