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Job Locations UK-Swansea
Posted Date 5 days ago(09/08/2022 12:07)
Do you have a track record of providing excellent IT support?     Our Support Analysts deliver excellent first and second line technical support to a base of internal and external corporate users. They ensure that all administration on the Desk is taken care of in an efficient and timely manner including call logging, analysis, diagnosis, and resolution. They also ensure that stakeholder expectations are well managed throughout the process.   Reporting to the Service Delivery Lead your main responsibilities in the role will be to: - Provide first and second line technical support via phone, email, portal, on-site and remote mediums - Receive, log and manage enquiries via our call logging system (Ivanti) - Participate and implement bespoke and standard application upgrades - Handle the administration of a Windows and Thin Client estate - Conduct general maintenance support tasks including Antivirus compliance, security patching, image build & update and various IT Security functions including user & security group Active Directory administration - Build strong relationships at various levels throughout the business to ensure proactive engagement with the team What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support  We'd like to hear from you, if you have: - An understanding of ITIL, a qualification would be preferable but isn’t essential - Experience working within an end user Service Desk or call centre setting with an IT support or application support environment - Strong knowledge of Microsoft based operating systems with emphasis on Windows 10 with Office 2016/365 exposure - Excellent customer service skills, with a good telephone manner and interpersonal skills. - Excellent knowledge, understanding and experience of common computing principles and technologies - e.g. PC’s, Printers, Networking, Microsoft, Citrix, Active Directory, Sophos Antivirus and DLP Additional Information: - A Full Job Description for this role can be seen here.  
ID
2022-1276
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 weeks ago(29/07/2022 16:12)
Do you have strong administration experience?   Our L&D Administrator supports the creation of e-learning courses and training guides to support the transfer of knowledge into the workplace. They also manage the evaluation of learning to ensure that our practices are continually improving. Our L&D Administrator oversees the administration of our learning management system (MyLearn) which involves allocating e-learning, reporting on completion rates, and ensuring content is up to date and aligned with business requirements.   Supported by the Learning & Development Manager you’ll be - Supporting the effective design and delivery of learning interventions to meet business requirements - Assisting the creation of bespoke e-learning courses and training & system guides - Raising awareness of, and promoting the need for a learning culture - Managing new professional qualification requests, sourcing providers, gathering costings and business requirements to ensure professional qualifications is aligned to roles - Raising payments for internal, and external training costs ensuring the tracker is kept up to date to support with management of the L&D Budget - Capturing and recording all training hours on our Learning Management System to support reporting What you’ll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have - Solid administration experience and organisation skills, able to prioritise tasks and maintain workflows - A great attention to detail, able to proofread content in production and ensure grammatical errors are captured - Excellent communication skills, able to liaise with stakeholders across the business and gather their learning requirements   Additional Information Please see the full Job Description here
ID
2022-1269
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 3 weeks ago(22/07/2022 11:00)
  Do you have experience embedding a culture of information security within the daily operation of a business?   Our Information Security Analyst works as part of a small team to support the Information Security Manager in the development and maturation of the Information Security function. They work within the Technology Services department working alongside specialist IT Governance, IT Security & technical staff. The Information Security Analyst will contribute to Regulatory Compliance, IT Audit Governance, IT Risks and provide key subject matter resource for the Data Governance and Technology GDPR deliverables.   In this non-technical role, as a member of the IT Governance team, the Analyst will be responsible for helping to embed a culture of information security within the day to day operations of the business ensuring the confidentiality, integrity and availability of the services provided.   The location for this role is our Swansea office. We are currently trailing different patterns of home and office working to determine optimum working arrangements for the future. During the trial period the classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.   Reporting to the Information Security Manager your main accountabilities in the role will be to: - Perform information security assurance reviews of the core business and group activities, as well as third parties. - Provide guidance and assist business stakeholders with Informational Security enterprise. - Assist to drive and mature the implementation of ISO27001 ISMS and its ongoing maintenance and related activities such as internal audits and evidence exercises. - Provide support to the Information Security Forum.  Produce monthly packs and participate in the delivery the meetings. - Assist with team development and communicate enterprise-wide information security related metrics and reporting to all levels, to include risks assessments, information security policy/standards approvals and exceptions, supplier security assessments. - Provide Data Governance support to the Data Governance Council by holding meetings with business stakeholders to ensure data quality standards are being met, and then produce quarterly packs and deliver the meetings. - Produce management dashboards and regularly report into the Information Security Manager to ensure timely and accurate delivery of the aforementioned duties are undertaken to achieve successful operational performances. What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have: - Experience of ISO27001 and working with an ISMS. - GDPR compliance knowledge. - CISMP, CISA or CISM accreditation is preferred, though not essential where competency can be proven through experience. - A confident manner and be able to interact with all levels of the business and be able to build relationships. - Knowledge of information security practices and procedures gained from experience in a Business Information Security / IT Governance role. - The ability to produce management information and reports to an agreed schedule or upon request. - Strong presentation, communication, influencing and relationship management skills. - An understanding of IT risk management. Additional Information: Please see the full job description here. 
ID
2022-1264
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 1 month ago(15/07/2022 09:15)
Can you lead our Enterprise Risk Management Team?   Our Risk Manager, Enterprise Risk Management validates that our enterprise-based approach to risk is fit for purpose, by ensuring that the risks to strategic and operational objectives are identified, assessed, monitored, and controlled in a transparent and efficient manner, and ensure any issues are escalated appropriately. They develop, implement, maintain, and continually improve the Risk Management Framework in our expanding business and embed a culture of risk awareness across the company. Whilst ensuring that Lloyd’s and Solvency II requirements are being met.   They play a key role in the coordination of Own Risk & Solvency Assessment (ORSA) reports and other Solvency II related responsibilities of the Risk Management function.   Supported by the Head of Risk, Enterprise Risk Management you’ll be - Responsible for maintaining and supporting the Head of ERM Risk in developing and embedding all aspects of the Risk Management system - Planning and coordinating the collation of information for the Own Risk and Solvency Assessment (ORSA) report and support the Head of ERM Risk in producing the final report - Coordinating Risk and Control Self-assessments, collating and validating risk and controls information from the business, and updating sections of the Risk Register - Taking a lead role in the ongoing development, challenging, and enhancement of the enterprise risk management framework, including the updating of risk policies, risk appetite statements and the risk and control registers - Coordinating the business to implement effective controls and ensure actions are followed up to address control weaknesses identified - Facilitating Risk Incident reporting and maintaining the Risk Incident Log. Ensuring that root cause analysis has been carried out and follow up the agreed actions - Responsible for the detection and reporting of new and emerging risks, including the maintenance of the Group Emerging Risk Register and the running of the quarterly Emerging Risks Forum - Taking a lead in deep dives identified by the business to assess the Risk Management Universe and present findings to the Board   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have - Strong Enterprise Risk Management knowledge and experience of its implementation. - Experience in the non-life insurance market - The ability to take a strategic approach whilst keeping focus of the task delivery - The ability to develop and maintain effective working relationships across the business and to engage colleagues across the company to secure support, participation, and input to achieve the required outcomes - Exceptional communication skills, both oral and written to articulate key messages to internal and external stakeholders - Strong understanding of Solvency II and other regulatory requirements; an understanding of how they impact on the business desirable - The Ability to challenge and influence
ID
2022-1258
Position Type
Permanent Full-Time
Job Locations UK-London | UK-Swansea
Posted Date 1 month ago(13/07/2022 11:00)
Do you have strong data analytics skills?   Our Claims Data Analyst is crucial to supporting and guiding our operational performance towards the delivery of our strategic objectives. They use both internal and external data sources to develop their insights that are delivered either as regular dashboards to the business, or through bespoke analysis.   Supported by the Head of Accidental Damage and Third-Party Damage Claims you’ll be - Leading and supporting the development of claims data insights and strategies - Developing, operating, supporting, and continually optimising common datasets that can support rapid discover and deployment of claims data trends - Developing and delivering monthly Claims MI reports, managing the overall process of delivery, and taking ownership for data analysis and communication to stakeholders - Establishing credibility and thought leadership in the data analysis arena and engaging with the Business Intelligence and MI Teams to ensure best practice - Gathering, cleansing, and building usable datasets from varying sources of data across the business - Providing data driven narratives that are action oriented and focused on the impact to claims performance - Providing business specifications for additional data sources that are required to answer critical claims questions - Supporting the business in understanding fluctuations in claims metrics   What you’ll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you are - A strong analyst able to review large datasets and identify the strengths and weaknesses of the data you’re using - Highly articulate a numerate, able to work with a vast array of stakeholders and communicate business performance effectively - Able to write bespoke SQL queries to gather data from the business - A proficient user of PowerBI, or have in-depth experience of using another visualisation tool - A great relationship builder, and can engage with stakeholders both internally and externally - High organised with the ability clearly prioritise activities and deliver on allocated tasks   Additional Information - Insurance experience is desirable, but not essential for this position - A full role profile is available here
ID
2022-1254
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(17/06/2022 11:02)
Have you thought about a career in insurance?   Our Claims Technicians are on the frontline and provide support and guidance to our customers when having to make a claim. This role is predominantly telephone based, where our technicians ensure that enquiries are processed in a timely manner and handled with the highest of care. Our Claims Technicians are continually building their technical knowledge of insurance claims and the laws and regulations that govern the process.   This position would suit those who have an interest in law, insurance, or customer service. Applicants do not need to have previous experience in these areas as full training will be provided.   The location for this role is our Swansea office. We are currently trialling different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.   Supported by a Claims Team Leader you will be: - Responding to policy holder enquiries and correspondence in a professional manner - Providing reassurance and supporting our customers through the claims process - Establishing the circumstances of a claim and making the appropriate enquiries to ensure all parties understand the claim - Negotiating the settlement of claims in an efficient and economical manner - Promoting and ensuring the use of our approved supply chain when a vehicle requires repair - Pursuing or negotiating the settlement of third-party claims - Building a knowledge of our products and services to become an expert in your field - Acting as a key liaison between the business and our customers providing regular updates on every stage of the process What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications (Chartered Institute of Insurers) and study support  Please get in touch with us if you: - Can quickly build positive relationships with colleagues and customers - Can confidently work with a wide range of audiences in writing and by telephone - Have a keen eye for detail - Can provide excellent customer service, irrespective of industry - Have a desire to continually improve ways of working
ID
2022-1236
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 2 months ago(22/06/2022 12:08)
Do you have agency or in-house recruitment experience?    Our Talent Acquisition and HR Advisor will be responsible for delivering on the talent acquisition strategy, whilst building their network and relationship with suppliers and candidates to ensure a robust talent pipeline. They will be involved in all stages of the recruitment process from sign off to on-boarding and assist in the determination of appropriate cost-effective recruitment methods. This is a unique opportunity to join the business at the beginning of journey of unprecedented growth.   The location for this role can either be our Swansea or London office. We are currently trialling different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.   THIS POSITION IS OFFERED AS A 6 MONTH FIXED-TERM CONTRACT   In the role you'll be - Supporting the Talent Acquisition & HR MI Specialist in the planning and execution of recruitment strategy - Managing the candidate journey to ensure a positive experience - Collaborating with hiring managers and work closely with HR Business Partners and the Talent Acquisition & HR MI Specialist to understand the business needs and effectively recruit - Executing recruitment campaigns within agreed time-lines with as focus on cost reduction - Sourcing, screening and interviewing (where appropriate) candidates for vacancies - Scheduling interviews, design and deliver candidates assessment centres - Supporting employee on-boarding, liaising with colleagues in L&D and line managers to ensure on-boarding and induction plans are in place - Working with HR Business Partners and the Talent Specialist to drive the D&I agenda and talent initiatives - Supporting on HR projects as required   We’d like to hear from you if you - Have good experiences as a HR Generalist / Business Partner - Have recruitment experience gained from either in-house or an agency environment - Have experience of directly liaising with hiring managers to gather their requirements - Have excellent interpersonal and problem-solving skills, and can make effective recommendations and decisions - Can build strong relationships with internal and external stakeholders - Can manage multiple recruitment campaigns with geographically dispersed diverse stakeholder groups
ID
2022-1234
Position Type
Temporary Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(09/06/2022 09:39)
Can you deliver great service?   Our Assistant Underwriters provide an excellent service to our clients ensuring all sales and service enquiries are processed efficiently by phone and email.  Working as part of our Policy Operations team you will undertake a wide range of activities, building your underwriting knowledge and understanding of our products.   The location for this role is our Swansea office, we are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Office Primary. Typically this has entailed three days in the office and two days working from home.   Reporting to a Team Leader, your main responsibilities in the role will be to:  - Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal - Act as a key liaison between the business and our customers providing regularly updates on every stage of the process - Maintain effective working relationships with brokers and other stakeholders - Produce policy documentation, creating and issuing correspondence to customers and brokers - Build your knowledge of our products and services to become a subject matter expert - Play your part in a culture of change as an individual and as a team member We’d like to hear from you if you have - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves - Excellent organisational skills and the ability to prioritise - The drive to continually improve the way we work and the services we provide What you'll get in return - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS
ID
2022-1232
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 3 months ago(26/05/2022 11:45)
Are you a Risk Analyst that’s looking to a key member of a high performing team?   As a key member of the Risk Management Team, the Risk Analyst is expected to assist the Risk Manager with the developing and maintaining of an effective risk management framework across the business from Syndicate 1856, and with ensuring that Lloyd's and Solvency II requirements are being met.   Reporting to the Risk Manager your main responsibilities in the role will be to: - Collate and validate risk and controls information from the business, update sections of the Risk Register, Accepted Risk Register and Emerging Risk Register. - Assist the business in developing and implementing effective controls and follow up the actions to address control weaknesses identified. - Produce parts of Risk MI reports and dashboards. - Liaise with the business to obtain the source data for the reporting of Risk Tolerance limits and Key Control Indicators. - Coordinate the Risk Event reporting and maintaining the Risk Event Log. Ensure that root cause analysis has been carried out and follow up the agreed actions. - Perform in-depth reviews of business areas to ensure that their risks and controls are accurately reflected in the Risk Register.   The location for this role is our London office, we are currently trailing a hybrid working pattern of 3 days in the office & 2 days working from home.   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Enhanced Family Friendly Benefits   We'd like to hear from you, if you: - Have the ability to develop and maintain effective working relationships across the business whilst engaging with colleagues across the company to secure support, participation and input to achieve the required outcomes. - Are experienced in Risk, Audit or Solvency II implementation team within an insurance company or consultancy. - Have previously documented processes, risk and controls. - An understanding of the basic concept of Risk Management.
ID
2022-1203
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 4 months ago(01/04/2022 08:53)
Do you have experience of providing first line IT support? Our Senior Support Analysts provide Subject Matter Expert direction to our Support Analysts, assisting with task assignment, queue state reviews, guidance and undertake delivery of policy / process laid out by the service delivery lead. They also assist with team administration duties, ensure Service Management Functions, Major Incident Management, Business Liaison, Escalation Pathways and Business Communications are undertaken.   The location for this role is our London office. Due to the nature of this position the classificiation of the role is office primairy. Typically, this has entailed five days collaborating with colleagues in the office per week. Supported by the Service Delivery Lead your main responsibilities in the role will be to: - Assist with ensuring the open ticket count is kept to a minimum, delivering quality assurance, guiding team KPI’s, ensuring that SLA’s are met and Service Desk telephony operations are delivered efficiently - Assist ensuring all work undertaken within the department is correctly logged within the call logging system Ivanti ISM and processed through the lifecycle - Assist with ensuring maintenance support task are undertaken by the team including, Antivirus compliance, Security patching, Image build & update and various IT Security functions including user & security group and Active Directory - Assist ensuring escalations are reviewed / mitigated, where necessary escalate matters to prevent customer dissatisfaction - Produce service management, team dashboards and account performance reports to an agreed schedule or upon request - Act as a Senior to participate in on-call & out-of-hours support as needed   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We'd like to hear from you, if you: - Are great at problem solving, capable of working to deadlines with high level of attention to detail and have a keen desire to learn and progress - Have a strong understanding of ITIL (a qualification is not essential) - Have previous experience working at a senior level within a Service Desk environment - Possess expert knowledge, understanding and experience of common computing principles and technologies e.g. Printers, Networking, Citrix, Active Directory, Sophos Antivirus and DLP - Are personable and a great communicator, able to work effectively remotely with colleagues geographically dispersed across the UK and abroad
ID
2022-1145
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 6 months ago(24/02/2022 14:59)
Do you have experience of providing business intelligence solutions?   Our Senior Business Intelligence Developers take a leading role with the junior members of the team, providing technical support and peer review of the work completed. They aid in the delivery of high-quality BI reporting solutions as part of the central business intelligence team. They also support the databases service team to ensure SQL database performance and provide internal database technology.   What you’ll be doing: - Ensuring production of high-quality BI reporting solutions (e.g., BI reports, dashboards, financial reports) to agreed schedules and following the agreed team standards and processes - Ensuring that agreed levels of documentation and handovers are completed to enable the support and continued development of BI solutions - Liaising with the business personnel to review, refine and document business requirements - Support the continuous improvement of BI technical environments to ensure required service levels are met and known service issues are resolved - Sharing knowledge and expertise with other team members to enable continued skills development - Supporting with deployment and release management, pipeline control and data pipelines   We’d like to hear from you if you have knowledge of delivering Business Intelligence solutions using: - T-SQL Development (MS SQL Server 2005, 2008, 2012) - MS Integration Services (SSIS) including development of full DW ETL Solutions - MS Analysis Services (SSAS) for complex cube reporting solutions - MS Reporting Services (SSRS) including development of complex reports - Kimball Dimensional Modelling Methodology What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support
ID
2022-1119
Position Type
Permanent Full-Time