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Job Locations UK-Swansea
Posted Date 6 days ago(11/04/2024 11:51)
  About us   ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.   The role   Our Claims Technicians provide an excellent service to our customers ensuring enquiries are processed in a timely fashion via a variety of channels and predominantly work over the telephone. Working within our Claims Operations team you will undertake a wide range of activities, building your technical knowledge of claims handling, the laws and regulations that governance the process and of course our product range and the business as whole.   The role offers the opportunity to work closely with several business areas, including Counter-Fraud, Personal Injury, Total Loss and many more. If you like wearing lots of hats, know how to build and maintain relationships, and you enjoy helping people, you will love this role.   The office location for this role is Swansea. We are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Office Primary. Typically, this has entailed three days in the office and two days working from home     Key responsibilities   - Responding to policy holder enquiries and correspondence in professional manner - Providing reassurance and supporting our customers through the claims process - Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation. - Negotiating the settlement of claims in an efficient and economical manner - Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain. - Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims. - Building a knowledge of our products and services to become an expert in your field. - Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process.     Essential qualifications, skills, and experience   This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:   - Strong relationship building skills, able to build positive relationships with our customers. - Clear, responsive interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing, on the phone. - A keen eye for detail and able to check your own work and your colleagues. - A deep understanding of good customer service - Excellent organisational skills with a strong ability to prioritise and deliver. - The desire to continually improve ways of working.     Benefits   - Competitive Benchmarked Salary - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - The option for professional qualifications and study support      Additional Information:  - The full Job Description can be seen here. 
ID
2024-1804
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 6 days ago(11/04/2024 11:51)
  About us   ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.   The role   We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers to join our Claims or Underwriting Teams. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.   Following a period of training, you will join our friendly team on the telephones providing excellent customer service. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.   We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Key responsibilities   - Work with insurance brokers and direct clients to handle enquiries. - Respond to customer and broker queries. - Provide accurate information to customers and brokers about their insurance policy. - Maintain effective working relationships with brokers and customers. - Produce documentation, creating and issuing correspondence to customers and brokers. - Build your knowledge of our products and services to become a subject matter expert. - Play your part in a culture of change as an individual and as a team member.      Essential qualifications, skills and experience   This role would suit anyone that has an interest in providing positive outcomes to colleagues and customers and we would like to hear from you if you are interested to hear more on this role. Helpful experience for this role will include:   - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence. - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves. - Excellent organisational skills and the ability to prioritise. - The drive to continually improve the way we work and the services we provide.     Benefits   - Competitive Benchmarked Salary - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - The option for professional qualifications and study support   
ID
2024-1803
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 1 week ago(08/04/2024 14:28)
About us   ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.   The role   Large Loss Technicians manage a multi-million pound portfolio of complex and sensitive claims in line with Company Claims Philosophy. They follow reserving accuracy standards and limits of authority, as well as best practice and regulatory requirements to deliver efficient settlements, control of indemnity spend and fair outcomes for customers.    We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Key responsibilities   - Investigate and resolve high value, complex, contentious and strategically important claims to ensure they are appropriately reserved and settled at optimum costs. - Identify and investigate coverage to ensure that the company’s liability is in line with its contractual commitments. - Proactively examine and evaluate claims to ensure accurate reserving of claims held within the portfolio of cases. - Develop and apply claims strategies in order to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle.’ - Identify subrogation, contribution and other recovery issues and ensure that these are successfully pursued where appropriate. - Attend conferences/discussion facilities relevant to specific claims as well as Court attendances as required. - Liaison and discussion with other relevant areas of the business and key stakeholders to include Underwriters and Reinsurers. - Provide support to Claims Operations in a specialist referral capacity and mentoring/coaching role to ensure best practice, accurate reserving/payments, and claims strategy to promote succession planning. - Deliver technical training to selected claims personnel, actuaries, underwriters, or external partners.  Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice.     Qualifications, skills and experience   - Good understanding of liability issues. - Knowledge of pre and post litigation procedures (appropriate to level of claims handling ability). - Good knowledge of Damages (Special and General Damages) and scale evaluation relevant to claim pursued. - Understanding of CRU/NHS procedures in PI Claims Handling. - Understanding of Past and Future Losses and Ogden tables. - An in-depth experience in PI Motor claims management, loss adjusting or legal services provision. - Current knowledge of compliance, regulatory and statutory requirements. - The following Behavioural competencies are also desired: - Communication - Planning & Organisation - Innovation & Problem Solving - Analysis & Decision Making - Commercial Awareness   Benefits   - Competitive Benchmarked Salary - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - The option for professional qualifications and study support   Additional Information   - A full job description can be seenhere.
ID
2024-1796
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 3 weeks ago(26/03/2024 15:27)
Do you haveexperience in the insurance industry or within a legal setting? Then we want to hear from you!    Our Personal Injury Claims Handlers negotiate the settlement of claims in an efficient, fair and economical manner in line with the policy wording and Claims Handling Manual. They provide excellent customer service, maintain policy and where possible promote a speedy recovery.   Reporting to a Team Leader some of your responsibilities in the role will be to: - Comply with pre and post litigation procedures through the life of a claim to conclude the case effectively and economically - Validate claims and check all the details agree with our records - Identifying and referring questionable underwriting - Establish clearly the circumstances of any loss and make appropriate liability enquiries - Validate accounts/fee notes and authorising payments - Maintain accurate estimates throughout the life of the claim and make adjustments where appropriate   We would love to hear from you if you: - Have Experience of working in a legal envionrment - Have a Law degree or equivalent - Have Strong interpersonal and relationship building skills - Are Highly articulate and numerate - Have a focus on the delivery of first class customer service - Are very organised with an innate ability to prioritise and deliver What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support Additional Information: - A full job description can be seen here.  - Information on why you should join ERS can be seen here.
ID
2024-1788
Position Type
Permanent Full-Time
Job Locations UK-Swansea | UK-London
Posted Date 1 month ago(15/03/2024 11:33)
Are you creative and have a passion for systems? Could you be an ambassador for online learning? We are a forward-thinking organisation committed to fostering continuous growth and development through cutting-edge digital solutions. As we expand our digital learning initiatives, we are seeking a talented Digital Learning Specialist to join us in creating and embedding impactful and engaging learning experiences for our employees. As a Digital Learning Specialist, you will play a pivotal role in designing, implementing, and optimising digital learning programs on our Learning Management System (LMS). The location for this role is can be in either our Swansea or London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home. Supported by the Learning & Development Manager your main responsibilities will be to: - Develop and promote digital learning content, including interactive modules, videos, and assessments, tailored to diverse learning styles and objectives. - Design, develop and deliver a range of learning and development programmes and initiatives to meet the organisations needs and future ambitions. - Work closely with our compliance team to understand key regulatory training requirements and design and deliver effective learning solutions to support the delivery of our compliance agenda (Lloyd’s/FCA) - Design & deliver system training and desktop process guides to ensure our colleagues have the necessary skills & knowledge to utilise our learning management system. - Collaborate closely with subject matter experts, stakeholders, and instructional designers to identify learning needs, define learning objectives, and create engaging learning experiences. - Provide guidance and support to employees and stakeholders on navigating the LMS and accessing digital learning resources effectively - Core focus on system/ e-learning design and user experience  We’d like to hear from you if you have:  - Great interpersonal skills, and the ability to liaise with stakeholders at a variety of levels across the business. - Strong IT skills, and the ability to design and administer e-learning modules through our talent management platform. - An interest in progressing a career in L&D or Training - Passion for learning and innovation, with a commitment to staying ahead of industry trends and driving continuous improvement in digital learning experiences. - A creative eye and a passion for design - Highly Proficienct in Learning Management Systems (LMS), with hands-on experience in managing and administering LMS platforms (Desirable) - Cornerstone Experience (Desirable)  - Demonstrated proficiency in eLearning authoring tools (e.g., Articulate Storyline, Adobe Captivate) and multimedia editing software.   What you’ll get in return:   - 33 days holiday (including bank holidays) - Discretionary bonus scheme - Pension Scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support  
ID
2024-1780
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 weeks ago(02/04/2024 16:28)
    About us   ERS is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood. For those people, standard insurance isn't enough. That's why we work exclusively with motor insurance brokers to help get under the skin of the most difficult insurance risks, helping build products to meet their customer’s needs.   The role   We are looking for a Fraud Investigator to join our Claims Counter Fraud team in Swansea on a permanent basis. This is a Hybrid role which entails three days collaborating with colleagues in the office, and two days working from home each week.   You’ll be working as part of a high-performing team, providing front line defence against motor claims fraud, whilst preventing the company from suffering unnecessary financial loss. The successful applicant will help reinforce ERS’ stance of a zero-tolerance approach to any fraud.   Key responsibilities   - Reviewing claim referrals from internal and external sources against known fraud indicators to both identify suspect claims warranting further investigation and validate genuine claims for prompt settlement. - Manage a varied portfolio of suspected fraudulent claims to outcome through efficient investigation and effective evidence-based decision making. - Adhere to claims handling philosophies and procedures, and service level agreements, specifically around new referral review and case-handling timescales. - Engaging with external suppliers including accident investigators, motor engineers and panel solicitors. - Ensuring customers receive good quality claims servicing, whether a victim of fraud or a subject of interest in our investigation. - Provide advice and support to other business areas with regards to potential fraud risks, and to provide feedback where necessary to continually strengthen our fraud detection ability. - Carry out duties, activities and tasks with the upmost integrity and as directed by the Counter Fraud and Claims Management teams, and all relevant policies and regulations.   Desirable behavioural attributes   - Enthusiasm and passion about fraud prevention. - Excellent decision making and problem-solving skills with the ability to make key decisions to achieve the right outcomes for our customers and the business. - Ability to perform in a fast-paced environment. - Strategic and Inquisitive thinker with a methodical approach to work. - A high level of self-motivation and a willingness for personal development. - Strong interpersonal and organisational skills. - Excellent communication skills, both written and orally. - Counter Fraud/Financial Crime experience desirable. - Claims handling experience desirable.   Benefits   - Competitive Benchmarked Salary - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - The option for professional qualifications and study support 
ID
2024-1763
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(22/02/2024 11:48)
Our Technical Business Analysts deliver product change analysis and support the implementation of changes across the business. They leverage their analysis knowledge, and professional expertise to play a key role in realising product strategy.    They deliver product changes by providing clear, robust, and fit for purpose agile based requirements to help deliver product changes in line with the defined delivery frameworks, governance, and SLAs, whilst also supporting ongoing communication with business stakeholders, third parties and suppliers as part of delivery.   Supported by the Head of Product you'll be: - Eliciting product related requirements from business stakeholders and third parties - Ensuring requirements are fit for purpose and adhere to product analysis governance - Working closely with delivery teams to refine and transform business requirements into clear, achievable user stories.  - Building an understanding of business/system outcomes and map them to requirements - Challenging stakeholders to accurately define the changes necessary to deliver the desired outcomes - Facilitating business stakeholders sign-off as per frameworks and governance - Main point of contact for business stakeholders in relation to product change   What you’ll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   Get in touch if you have - Highly developed communication skills – excellent written and oral communication skills, with an attention to detail, to be able to communicate with stakeholders of various seniority - Highly developed interpersonal skills to help build and maintain valuable relationships within all business areas - A high level of analysis, logical reasoning and problem-solving skills - The ability to prioritise work and the organisation skills to effectively manage time according to those priorities - The ability to work to challenging delivery deadlines, in a high-pressure environment and doing so without compromising quality - The ability to work effectively as part of a team and individually to achieve set goals - The ability to accept constructive feedback in a positive manner with a view to continuous improvement - The ability to take a holistic view of change and suggest areas for improvement - Commercial awareness with the ability to frame ideas in a business-friendly manner - Previous experience of working in a variety of delivery methodologies including delivery in an agile environment (e.g. SCRUM and Kanban) - Previous experience of working in an insurance environment, or; - A firm understanding of the current ERS product offerings and underwriting principles Additional Information: - A full Job Description can be seen here. 
ID
2024-1761
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(22/02/2024 09:38)
Internal Engineer  Location - Swansea    Do you have experience working in the motor vehicle body repair industry? Then we want to hear from you!    The role of a Motor Vehicle Engineer at ERS is one which proves challenging yet truly rewarding. The role offers the opportunity to become a key member of a high-paced and continually evolving team within the UK’s largest specialist motor insurer. As a Motor Vehicle Engineer, you will provide engineering services to the motor claims department. With particular focus on correct use of repair methodology, Repair cost control and the validation of vehicle damage in line with incident circumstances and policy cover.    The location for this role is our Swansea office, and the role is offered on a hybrid basis. This entails 3 days in the office collaborating with colleagues, and 2 days working from home each week. Part-time options are also available.   Supported by a Team Leader you will be:    - Reviewing estimates and images for repair, agreeing repair methods and negotiating costs - Reviewing external engineer’s reports, resolving valuation disputes and provide technical advice - Liaise with Repairers/Policyholders/Third Parties or their representatives as appropriate - Provide technical advice and support to other areas of the business - Identifying discrepancies with accident damage and incident circumstances - Maintain a professional image of the company. - Excellent customer service skills - Ensure that manual and computer records are accurate and reflecting any changes made in a clear precise manner, including changes in claim estimates (Full training provided).   Please get in touch with us if you:  - Knowledge of Audatex & Thatcham Escribe is desirable  - Have some knowledge of HGV’s, Coaches, Agricultural plant and machinery is desirable but not essential as full training will be provided. - Have experience of carrying out physical and desktop inspections / assessments - You have a working background in the motor vehicle body repair industry - You have a working knowledge of private car and light commercial vehicles is essential   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications (Chartered Institute of Insurers) and study support  - Free on-site parking available   Additional Information:  - For the full Job Description click here. - For more information on why you should join us click here. 
ID
2024-1734
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 3 months ago(25/01/2024 16:16)
Do you have a curious nature and a good eye for detail?   Our PVU Handlers support the wider Policy Validation team in data validation/fraud detection and its resolution or escalation. The primary focus is on protecting the organisation against the risks and costs associated with all forms of Underwriting fraud through the use of tools, techniques processes, and own judgement to identify cases. The PVU Handler will then carry out appropriate decisions/actions/suggestions based on guidelines and individual circumstances.     If you would like to learn more about the day to day role of a PVU Handler please contact Eira Spuffard who would be happy to arrange a shadowing session (with current line manager approval).    The location for this role is our Swansea office and the classification is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week.   Reporting to a Counter Fraud Team Leader your main responsibilities in the role will be to: - Executing our underwriting validation and Fraud strategy so as to ensure that the organization is protected against the risks and costs associated with all forms of underwriting fraud. - Adhere to our established underwriting data validation and fraud prevention processes and procedures. - Review cases of suspected underwriting fraud, collate all necessary information and then determine the appropriate course of action using your own judgment as well as adherence to our overall position in relation to underwriting fraud. - Work with our key brokers to ensure that they understand and support our approach to underwriting fraud and validation of data. - Understand and adopt a Treating Customers Fairly approach to all aspects of day-to-day work and develop a team culture that reflects TCF principles.   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you, if you have: - Understand and apply all legal, regulatory, information security and compliance requirements and develop a team culture of compliance. - Knowledge of ERS’s product and those of our major competitors. Understanding of the coverage provisions, exclusions and conditions of your product wording - Underwriting background and experience enabling you to make informed and well considered decisions. - Knowledge and experience in our methods of trading and internal processes so as to understand how and where the organization is exposed to underwriting fraud. Additional Information: - A full job description can be seen here.
ID
2023-1711
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 6 days ago(10/04/2024 14:06)
We're looking for someone new to join the ERS Motor Insurance Team at IQUW Group in Swansea as an Assistant Underwriter!   ERS are part of the IQUW Group and is the UK's largest specialist motor insurer with an A+ rating. We recognise that for some, motor insurance is more than just a must-have; it's a way of taking care of what stands at the heart of their passion or livelihood.   This is an entry-level position for those who are interested in learning more about the world of insurance. So, whether you have experience in the insurance industry, have just graduated from university, or are wanting to change careers, this may be the opportunity for you!   The location for this role is our Swansea office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.   What would your role involve?   - Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal - Act as a key liaison between the business and our customers providing regularly updates on every stage of the process - Maintain effective working relationships with brokers and other stakeholders - Produce policy documentation, creating and issuing correspondence to customers and brokers - Build your knowledge of our products and services to become a subject matter expert - Play your part in a culture of change as an individual and as a team member   What experience would be helpful?   - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves - Excellent organisational skills and the ability to prioritise - The drive to continually improve the way we work and the services we provide   This is an entry-level role with full training and continuous development provided. No prior insurance knowledge is necessary! But it's preferable to have prior work experience in a customer service focused role.   What can we offer you?   - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS - Cert CII Apprenticeship Qualifications Fully Funded (if desirable) - Paid volunteering days - Vibrant Swansea office location with hybrid working   Please see link to Job Description: https://iquwgroup.icims.com/icims2/servlet/icims2?module=AppInert&action=download&id=6766&hashed=434152111
ID
2023-1633
Position Type
Permanent Full-Time