Job Listings

Our Senior Underwriter's are involved in the execution of our underwriting strategy and development of our Fleet apetite, working closely with the Pricing, Technology and Operations teams. Working in a fast paced, agile environment, this role offers you the ability to influence change and opportunities to key stakeholders.   The location for this role is our London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Key responsibilities   - Providing input to the development of the underwriting strategy for our product(s) based on your market knowledge and product expertise and being responsible for executing that underwriting strategy - Contributing to the management of portfolio performance through the analysis of results, execution of our selection and pricing strategies and providing recommendations as to actions which will drive continuous performance improvement, thus ensuring that we will meet or exceed our financial plans - Managing a team of experienced and skilled underwriters, where appropriate. Providing those people with the direction, tools and support that they need to deliver on their objectives and to constantly enhance their skills, knowledge and capability in their role - Underwriting a range of risks in accordance within our stated underwriting appetite. You will also provide input and feedback such that we constantly refine our underwriting appetite to ensure that we take advantage of market opportunities and outperform our peers through superior risk selection and proactive management of our business mix - Acting as a point of technical referral and opinion from other members of the underwriting team, brokers and other internal functions, using your extensive risk, product and pricing knowledge to inform appropriate decisions in respect of those referrals - Provide feedback to Product Managers & Heads of Class and to members of our Pricing team relating to the effectiveness of our risk pricing models to help us constantly drive enhanced sophistication and accuracy in our risk pricing - Working closely with all areas of the business to ensure that we deliver a clear and seamless set of propositions to the market. - Understanding the risk environment in which we operate. Contribution to the identification of and helping to manage the key risks which threaten the success and sustainability of our business. - Providing substantial contribution to our “first line of defense” activities, using audit and peer review tools, complimented by exception reporting and performance MI, to constantly assess and monitor our underwriting activities to ensure that all business is being written in accordance with our stated underwriting authorities, agreed processes and in compliance with our regulatory and conduct standards. - Establishing and continually enhancing a range of business relationships with our key partners, ensuring that we understand and satisfy their needs and those of their customers - Ensuring that at all times, we operate in such a way which is consistent with all legal and regulatory provisions. We are a business which takes our stated values and behaviours seriously and are absolutely committed to acting at all times in ways which are ethical, compliant and appropriate. What you'll get in return: - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS

Do you have experience of Agile Delivery Management?   Our Agile Delivery Lead support the Head of Product Delivery in facilitating the delivery of product change across Tribes. The Azure Delivery Lead is responsible for the coordination of product change across each Tribe, and day to day agile project delivery management activities. They support with the creation and maintenance of delivery plans, coaching, and assisting in the effective use of agile framworks, driving an agile delivery culture based on the principles of continuous improvement.    This role is offered on a remote basis, this entails mostly home working with 2 days per month at the Swansea office.   Supported by the Head of Product Delivery your main responsibilities in the role will be to: - Build and maintain robust agile delivery plans across each Tribe, ensuring continuous communication with project, business and operational stakeholders and having a clear understanding of business and stakeholder needs which delivery plans are to support - Work with Squad Scrum Masters and Chapter Leads in maximising each Squads ability to deliver sprint goals (supporting Tribe agile delivery plans) and contribute to the Tribes performance. This includes Squad utilisation and the velocity of delivery - Promote and lead each Tribe in the adoption of an agile delivery culture including delivery frameworks, governance, and best practise - Support the Head of Product Delivery in coaching and mentoring each Tribe on agile delivery principles and ERS specific agile delivery frameworks and best practise - Ensure agile delivery ceremonies are conducted and effective within each Tribe by supporting Squad Scrum Masters - Identifying, tracking and remove impediments and blockers at Tribe level alongside the Squad Scrum Master to maintain focus and pace of delivery - Actively manage the implementation of continual improvement initiates which support underlying strategies - Actively keep informed of the new technology, agile delivery trends and frameworks, and how they can be adopted by the ERS Tribes in delivering product change. - Attend organised events with a view to further the development team’s knowledge and capabilities. What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support We'd like to hear from you, if you have experience with: - Agile Delivery Management or Project Management in a technology environment including the use of SCRUM and Kanban - Knowledge and appreciation of Agile / DevOps delivery practises such as Product Backlogs (Epics, User Stories and Features), CICD (Continuous Integration/Continuous Delivery), TDD - Test-driven development, ATDD - Acceptance Test Driven Development, Pair Programming, Automated Testing - Knowledge and experience of using agile delivery toolsets such as Microsoft DevOps Azure - Previous experience of working in financial services would be beneficial Additional Information:  - A full Job Description can be seen here. 

Are you an experienced HR Business Partner?   Our HR Business Partners work closely with business leaders in designated business areas and support the company and people strategies that foster organisational and people effectiveness through the delivery of robust and innovative HR solutions. Our HR Business Partners act as a change agent and people champion. To ensure a seamless and consistent delivery of HR expertise through close working with HR Business Partner colleagues and the wider HR team.    This role is located at our Swansea office, and will require occassional travel to London. The role is Classified as Hybrid, this entails three days collaborating with colleagues in the office, and two days working from home each week.    This role is offered on a 10-Month Fixed Term Contract.   Supported by the Senior HR Business Partner your main responsibilities in the role will be to:  - Build strong and effective relationships with business leaders to raise credibility and develop a deep knowledge and understanding of key business priorities, issues and challenges to deliver and add value as a commercially focused HRBP service - Develop knowledge and understanding of respective business areas and associated strategies, people priorities, issues and challenges to inform and contribute to the development and alignment of the overall people agenda - Execute the HR strategy and plan to actively drive the people agenda through the business areas ensuring people management practices are effective and compliant - Utilise HR data to develop strategies to reduce risks, influence costs efficacy and to address people related priorities, issues and challenges - Appropriate deployment and contribution to the development of policies, processes and procedures to best meet the needs of the business - Support recruitment efforts and drive consistency of approach in attracting, managing and developing talent to support current and future organisational needs. - Successfully manage annual processes for respective business areas (e.g. salary review, annual bonus application, PMP rating, headcount and people cost budgeting etc.) to ensure consistent, effective and compliant application What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support We'd like to hear from you if you have: - Significant experience working in a generalist HR role at Senior Advisor to Business Partner level essential - Experience support a wide breadth of functions as a HR professional - In-depth current knowledge of employment legislation - Experience of Resourcing at all levels - Track record of successfully understanding and interpreting customer needs with respect to relevant HR discipline and delivering relevant high-quality services - Proven experience in managing employee relations and case management  - Ability to prioritise and effectively manage between day-to-day requests and proactively driving a more strategic people agenda - Capability to take commercial insights and translate into the People Agenda to influence the business - Experience of managing Pay, Bonus, and Talent Succession - The ability to interact with Stakeholders at all levels Further Information: - Full Job Description can be seen here.   

Do you have strong interpersonal skills, and experience of developing and executing business development strategies?     Our Regional Development Managers focus on driving the business development activities of ERS through the establishment of clear sales strategies and detailed broker development plans. Our RDM’s build mutually beneficial relationships with our trading partners and collaborate closely with all functional areas within ERS to contribute to the achievement of strategic and financial objectives.   This is a regional role based in Scotland and Northern Ireland.   Supported by the Head of Regional Development you’ll be: - Managing a large panel of brokers and distribution partners, and acting as the facilitator of all trading activity, and being personally responsible for the day to day and overall relationship management of designated accounts - Developing detailed business development plans and engaging with our distribution partners to ensure achievement of business development objectives - Fostering close working collaborations with all functional areas of ERS and facilitating the seamless delivery of our proposition to our chosen market - Continuously seeking opportunities to leverage existing relationships and creating new relationships with brokers and other distributors which lead to profitable business development - Identifying new scheme or portfolio opportunities, undertaking appropriate assessment of the opportunities to determine if they meet our appetite and strategy and progressing them to successful implementation through the engagement of all relevant stakeholders - Working with the Marketing function to create and execute promotional activities, product launches, marketing campaigns and other activities focused on driving business development What you’ll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support  We’d like to hear from you if you have - Extensive experience and knowledge in developing and executing business development strategies and sales campaigns - Detailed knowledge of underwriting and pricing techniques and provisions - Extensive knowledge of the UK broker market including key financial models, methods or trading, customer segmentation and economic influencers - Extremely strong interpersonal and relationship building skills - Planning and organisational skills and experience - Strong presentation skills Additional Information - Please see the full Job Description here. 

Do you have experience of motor underwriting, or placing motor insurance business?    ERS is a leading underwriter of a wide range of specialist motor insurance products. Within ERS’s strategy of being the UKs leading specialiast motor insurer, our focus is on delivering sustainable, high margin growth in these segments through the provision of high quality propositions to a wide range of broker partners.   The Regional Trading Underwriters primary responsibilities are for the execution of our underwriting strategy and underwriting appetite, and materially contributing to the achievement of our short and medium term financial plans.  The Regional Trading Underwriters role is responsible for driving the performance of a selected number of brokers portfolios often located in the broker’s office to extract the budgeted revenue whilst meeting our budgeted loss ratios.  This is achieved through superior underwriting and pricing skill and honed negotiation skills.   Work with the Head of Underwriting / Product Manager to define and deliver the Regional Underwriting Model, including how and who best to engage with the brokers and what the optimum business model is to deliver our financial plans. The role is highly market visible, involving extensive broker contact when communicating our strategy, managing the financial performance of existing relationships and in seeking to broaden our market penetration.  Success in the role requires extensive technical expertise in our product and frequent collaboration with other business functions to ensure that we leverage capabilities from across the business in delivering first class propositions to our chosen market.   Key responsibilities   - Work with the head of segment to define and agree the Regional Underwriting business model and execute this in line with plan to ensure that maximum value is extracted from the region and broker panel - Identify a panel of brokers to support our business model and ensure optimum coverage for the region - Underwriting a range of complex, unusual and non-standard risks in accordance within our stated underwriting appetite. You will also provide input and feedback such that we constantly refine our underwriting appetite to ensure that we take advantage of market opportunities and outperform our peers through superior risk selection and proactive management of our business mix - Meet or exceed our financial plans for the individual broker panel and finding new opportunities to deliver profitable growth - Establish a firm reputation for being the ‘go to’ Underwriter for your region / brokers - Providing input to the development of the underwriting strategy for our product(s) based on your market knowledge and product expertise and being responsible for executing that underwriting strategy. - Contributing to the management of portfolio performance through the analysis of results, execution of our selection and pricing strategies and providing recommendations as to actions which will drive continuous performance improvement, thus ensuring that we will meet or exceed our financial plans - Provide feedback to Product Managers and to members of our Pricing team relating to the effectiveness of our risk pricing models to help us constantly drive enhanced sophistication and accuracy in our risk pricing    - Working closely with all areas of the business to ensure that we deliver a clear and seamless set of propositions to the market. - Understanding the risk environment in which we operate. Contribution to the identification of and helping to manage the key risks which threaten the success and sustainability of our business. - Using audit and peer review tools, complimented by exception reporting and performance MI, to constantly assess and monitor our underwriting activities to ensure that all business is being written in accordance with our stated underwriting authorities, agreed processes and in compliance with our regulatory and conduct standards. - Use existing market knowledge to establish and continually enhancing a range of business relationships with our key partners, ensuring that we understand and satisfy their needs and those of their customers - Ensuring that at all times, we operate in such a way which is consistent with all legal and regulatory provisions. We are a business which takes our stated values and behaviours seriously and are absolutely committed to acting at all times in ways which are ethical, compliant and appropriate.   The above duties and responsibilities are not an exhaustive list and you may be required to undertake any other reasonable duties compatible with your experience and competencies. This description may be varied from time to time to reflect changing business requirements.     Key Desirable attributes   This role carries strategic and financial responsibility as well as being recognized as a market leading subject matter expert in our product(s). We therefore require our role holders to demonstrate leadership and management capabilities and to possess the following skills, attributes and knowledge:   - Possessing extensive technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s) - Strong portfolio management skills with the ability to manage the financial performance of a range of product propositions in a complex and competitive market. - To demonstrate gravitas and clarity of purpose which will give confidence to senior stakeholders, both internally and externally - Commercially aware with strong negotiation skills - Possess extensive commercial awareness, being able to spot and take advantage of opportunities and to fulfil their role in a way which enhances our financial performance - Detailed understanding of pricing practices and methodologies with the ability and experience to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models - Interpersonal skills which will allow you to build and maintain value adding relationships. You must be able to articulate what a mutually beneficial relationship looks like and be comfortable having difficult conversations with business partners and colleagues - Extensive knowledge of and experience in a sophisticated underwriting control environment which allows us to execute first line of defense activity, with a focus on constant performance improvement - Extensive knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market - The ability to maintain high levels of personal motivation whilst working remotely from office   The combination of these skills, experiences and knowledge will ensure that you are able to materially contribute to the development of our underwriting strategy and risk appetite and to the achievement of our short and longer term financial plans.     Key Personal desirables - Effective Communication Skills - Initiative & Change - Driving & Delivering Results - Planning & Organising - Problem Solving - Decision Making - Commercial Awareness (including Financial Awareness) - Building Relationships - Strategic Thinking  

Our Product Performance Analyst’s primary responsibility is to monitor the financial and underwriting performance of the ERS Personal Lines Retail products, utilising the data available to ensure alignment with the Product’s underwriting strategy, appetite and performance targets. Product Performance Analyst's work closely with the Pricing and Technology teams as well as other stakeholders across the business, so it is important that you are comfortable in leading and owning processes and are able to develop strong business relationships. Working in a fast paced, agile environment, this role offers you the ability to influence change and exposure to both the Executive and Senior Management team.   The location for this role is our London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.      Supported by a Product Manager, your main responsibilities in the role will be to:    - Provide analytical input to the development of our underwriting risk appetite, based on your market knowledge and expertise - Support the development of effective analytical tools and associated data sets in support of managing business performance - Own the regular monitoring of Management Information (MI), highlighting any areas of concern in terms of market pricing, risk acceptance and underlying performance. This will also include analysis and development of supplementary reports, which will aid management of product performance - Maintain, update & automate existing MI reports - Utilise a range of internal and external data sources to drive underwriting and trading decisions, making use of a number of software tools to drive results. - Analyse Key Performance Indicators (KPIs) which will feed into the business planning and forecasting process and monitoring performance of KPIs against the business plan - Provide detailed feedback to the Personal Lines Retail Product Manager, Head of Class and Pricing team, surrounding the effectiveness of our risk pricing models, ensuring emerging experience trends are quickly identified and that risk pricing models continue to remain fit-for-purpose We’d like to hear from you if you have: - An understanding of the product’s underwriting strategy and risk appetite, with an ability to analyse performance to help us achieve our target performance goals - Strong communication skills (written & verbal) to develop a detailed understanding of our propositions and being able to interpret trends, develop recommendations and present these back to stakeholders - Experience in using and manipulating data, using software packages such as Excel, SAS and SQL. Advanced Excel skills are essential and proficiency in SAS/SQL or similar coding languages are highly desirable - Knowledge of Business Intelligence software such as Power BI with an ability to use, enhance and build MI reports - Possess extensive commercial awareness, being able to identify and take advantage of opportunities, within an agile trading-style environment. - Strong interpersonal skills to build and maintain value adding relationships - Having a strong awareness and understanding of our control environment which allows us to operate within our stated underwriting authorities, risk appetites and operational processes - Having knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market What you'll get in return: - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS Additional Information: - A full Job Description can be seen here. 

Our Underwriter's support  the Senior Underwriter's in the execution of our underwriting strategy and development of our underwriting apetite, working closely with the Pricing, Technology and Operations teams. We have an opportunity to join the team on a 6-month fixed-term contract within the Personal Lines Retail Non-Standard area, where our products are electronically distributed via Software Houses. The main product-lines include our Car and Van propositions, where we have an emphasis on the non-standard market. Working in a fast paced, agile environment, this role offers you the ability to influence change and opportunities to key stakeholders.   The location for this role is our London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Supported by a Senior Underwriter, your main responsibilities in the role will be to:  - Contribute to the management of portfolio performance through the analysis of results, supporting the execution of our selection and pricing strategies and providing recommendations that will drive continuous performance improvement, contributing to meeting or exceeding our financial plans - Work alongside the Product Performance Analysts within the team, providing them with direction and support to improve their knowledge and utilising their skills to support the delivery of our strategic goals - Provide input to the development of our underwriting appetite for our product(s) based on your market knowledge and product expertise to take advantage of market opportunities - Support the Team Leader and Operations Manager to create a high-performance culture by demonstrating role-model behaviours - Work with the operational leadership team & technical training team to help identify training needs and support employee development through feedback, coaching and training to improve team competency and performance - Aim to get things right first time, achieving the agreed levels of quality We’d like to hear from you if you have: - An understanding of underwriting strategy and risk appetites and ability to operate within these - Extensive technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s) - Underwriting, risk selection and pricing skills which will ensure that we optimise the financial performance of a range of product propositions in a complex and competitive market - Good commercial awareness that allows you to identify and take advantage of market opportunities - Possess an understanding of pricing practices and methodologies with the ability and experience to help us constantly enhance our pricing capability, providing insight and feedback on our pricing models What you'll get in return: - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS Additional Information: - A full Job Description can be seen here. 

Our Senior Underwriter's are involved in the execution of our underwriting strategy and development of our underwriting apetite, working closely with the Pricing, Technology and Operations teams. We have an opportunity to join the team on a 6-month fixed-term contract within the Personal Lines Retail Non-Standard area, where our products are electronically distributed via Software Houses. The main product-lines include our Car and Van propositions, where we have an emphasis on the non-standard market. Working in a fast paced, agile environment, this role offers you the ability to influence change and opportunities to key stakeholders.   The location for this role is our London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Reporting to a Product Manager, your main responsibilities in the role will be to:  - Lead the development of the underwriting strategy for our product(s) based on your market knowledge and product expertise whilst being responsible for executing the underwriting strategy through working with the product delivery team - Contribute to the management of portfolio performance through the analysis of results, execution of our selection and pricing strategies and provide recommendations that will drive continuous performance improvement, thus ensuring that we will meet or exceed our financial plans - Work alongside the Product Performance Analysts within the team, providing them with direction and support to improve their knowledge and utilise their skills to support the delivery of our strategic goals - Provide input to constantly refine our underwriting appetite to ensure that we take advantage of market opportunities and outperform our peers through superior risk selection and proactive management of our business mix - Act as a point of technical referral from other members of the underwriting team, brokers, and other internal functions, using your extensive risk, product and pricing knowledge to inform appropriate decisions in respect of those referrals - Provide feedback to Product Managers & Heads of Class and to members of our Pricing team relating to the effectiveness of our risk pricing models to help us constantly drive enhanced sophistication and accuracy in our risk pricing We’d like to hear from you if you have: - The ability to collaborate with a talented team of people towards the achievement of a set of challenging financial targets - Extensive technical knowledge of the product(s), including the features of the product, factors that drive product performance, market dynamics which influence how the product is delivered and the requirements of customers using the product(s) - An analytical mindset with comprehensive skills using Microsoft Excel within your role - Demonstrable gravitas and clarity of purpose which will give confidence to senior stakeholders, both internally and externally - The ability to produce coherent and comprehensive Microsoft PowerPoint presentations to be presented at various committees, including senior stakeholders, both internally and externally - Extensive commercial awareness, being able to spot and take advantage of opportunities and to fulfil their role in a way which enhances our financial performance What you'll get in return: - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS Additional Information: - A full Job Description can be seen here. 

Are you looking for a fresh career challenge? Do you want to work somewhere that invests in your professional development?   We are looking for Customer Service Representatives who are passionate about delivering an outstanding service to our customers. If you are self-motived, have great communication skills and a desire to achieve then this may be the role for you.   Following a period of training, you will join our friendly team on the telephones – resolving queries, making amendments to existing policies and policy renewals. You will contribute to ensuring that our customers have a straightforward, welcoming, and unique experience by utilising cutting-edge technologies in our contact centre here in Swansea.   We currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Reporting to a Team Leader, your main responsibilities in the role will be to:  - Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewals - Respond to customer and broker queries about their insurance policies via phone and email - Provide accurate information to customers and brokers about their insurance policy - Maintain effective working relationships with brokers and other stakeholders - Produce policy documentation, creating and issuing correspondence to customers and brokers - Build your knowledge of our products and services to become a subject matter expert - Play your part in a culture of change as an individual and as a team member We’d like to hear from you if you have - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with customers by phone or correspondence - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves - Excellent organisational skills and the ability to prioritise - The drive to continually improve the way we work and the services we provide What you'll get in return - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS

Do you have experience of motor underwriting, or placing motor insurance business?   Our Underwriters are responsible for the execution of our underwriting strategy and underwriting appetite, materially contributing to the achievement of our short and medium-term financial plans. They complete a range of complex underwriting activities and fulfil a market visible role and actively seek out opportunities to broaden our market penetration.   ERS is a leading underwriter of a wide range of insurance products, however unique the vehicle and use, our Fleet team have got the cover to match. Our Fleet Underwriters complete manual underwriting transactions, they trade directly with our broker distribution panel to secure new and renewal business. Key to success in the role is excellent relationship management skills, able to establish relationships with brokers and stakeholders quickly and continually build upon them.    Supported by the Senior Underwriter, Fleet your main responsibilities in the role will be to - Provide input to the development of our underwriting appetite based on your market knowledge and product expertise - Contribute to the management of portfolio performance through analysis of results, execution of our selection and pricing strategies and providing recommendations as to actions which will drive continuous improvements - Underwriting a range of risks in accordance with our stated underwriting appetite - Act as a point of technical referral from brokers to internal functions, using your risk and product knowledge - Provide feedback to Product Managers and members of the Pricing team regarding the effectiveness of our risk pricing models to help us constantly drive enhanced accuracy in our pricing model - Always ensure that, we operate in a way which is consistent with all legal and regulatory provisions   What you’ll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Enhanced Family Friendly Benefits   We’d like for you to get in touch if you have - Great commercial acumen and are financially astute, able to take financial responsibility for your area - A solid understanding of underwriting strategy and risk appetites, and the ability to operate within these to ensure the achievement of financial objectives - Technical knowledge of motor products including features of the product, factors that drive performance and market dynamics - Underwriting, risk selection and pricing skills which will ensure that we optimize our financial performance - An understanding of pricing practices and methodologies with the ability to help us constantly enhance our pricing capability - Excellent interpersonal skills, able to manual trade and build value adding relationships with a variety of stakeholders both internal and external - knowledge of the legal, regulatory and compliance provisions that apply to the UK motor insurance market

Can you deliver great service?   Our Assistant Underwriters provide an excellent service to our clients ensuring all sales and service enquiries are processed efficiently by phone and email.  Working as part of our Policy Operations team you will undertake a wide range of activities, building your underwriting knowledge and understanding of our products.   The location for this role is our Swansea office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.    Reporting to a Team Leader, your main responsibilities in the role will be to:  - Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal - Act as a key liaison between the business and our customers providing regularly updates on every stage of the process - Maintain effective working relationships with brokers and other stakeholders - Produce policy documentation, creating and issuing correspondence to customers and brokers - Build your knowledge of our products and services to become a subject matter expert - Play your part in a culture of change as an individual and as a team member We’d like to hear from you if you have - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves - Excellent organisational skills and the ability to prioritise - The drive to continually improve the way we work and the services we provide What you'll get in return - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS

Our Performance Analysts provide front line support to Underwriters, Product Managers, Operational and Finance teams. Developing self-serve reporting, dashboards, and analysis across all areas of the business, the Performance Analyst will business partner with these teams to build relevant controlled automated reporting solutions.   The location for this role is our London office, and we currently operate a hybrid working model. This entails 3 days per week collaborating with colleagues in the office, and 2 days working from home.      Supported by a MI & Data Manager, your main responsibilities in the role will be to:  - Support the development of effective analytics tools and associated data sets in support of commentary and analysis requirements - Support the Finance Business Partner and Financial Planning and Analytics team in the production and delivery of recurring senior management and Executive reporting together with specific granular business area reports  - Gather requirements, design, and build of MI reports to support the business - Gather relevant financial and operating information to support further in-depth analysis - Co-ordinate and collate responses from the business in support of commentary information and findings for report delivery - Identifying key trends and areas of opportunity highlighting them to business partners - Source and collate third party information - Undertake a wide range of analytics to ensure that we have a detailed understanding of our financial performance against plan We’d like to hear from you if you have: - Experience and knowledge of Insurance methods of trading, industry operational practices and procedures - Understanding of data structures and experience of extracting and utilising data to drive key strategic decisions, including the production of insightful analysis - Appreciation of the industry and market legal, regulatory and compliance provisions and the broker channels to market Preferred but not essential: - IBM Planning Analytics (TM1) - SQL / Access - Dataiku - MS Power BI - MS Report Builder / Reporting Services - SSAS cube structured reporting - Microsoft Office products.   What you'll get in return: - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS Additional Information: - A full Job Description can be seen here. 

Do you want to progress a career in an everchanging and developing industry? Can you deliver a best-in-class service to our customers?   Our Claims Technicians are on the frontline providing support and guidance to our customers during the claims process. Predominantly working over the telephone, they ensure that enquiries are processed in a timely manner and handled with the highest of care. Working in our Claims Operations team you’ll be continually building your technical knowledge of insurance claims and the laws and regulations that govern the process.   This position would suit those who have an interest in law, insurance, or customer service. Applicants do not need to have previous experience in these areas as full training will be provided.   The location for this role is our Swansea office. The classification of this role is Hybrid. Typically, this has entailed three days collaborating with colleagues in the office and two days working from home per week. Full and Part Time options available, please detail preferred working pattern when applying.   Supported by a Claims Team Leader you will be: - Responding to policy holder enquiries and correspondence in professional manner - Providing reassurance and supporting our customers through the claims process - Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation - Negotiating the settlement of claims in an efficient and economical manner - Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain - Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims - Building a knowledge of our products and services to become an expert in your field - Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like for you to get in touch if you have below skills and experience: - Able to quickly build positive relationships with colleagues and customers - Able partner with a wide range of audiences in writing and over the phone - A keen eye for detail, able to check your own work and your colleagues - Track record of providing excellent customer service irrespective of industry - A desire to continually improve ways of working Additional Information: - A full Job Descripion can be seen here.

Can you effectively support and lead a team of Claims Technicians?   Our Team Leaders effectively lead, motivate and manage the smooth running of a Claims team whilst maintaining optimum efficiency and control of costs in line with the company business plan. This Claims Team Leader will join our First Notification of Loss (FNOL) team and is responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards.   The location for this role is our Swansea office, and the role is classified as hybrid. Typically this has entailed three days in the office and two days working from home.   Reporting to an Operations Manager, your main responsibilities in the role will be to:  - Having responsibility for the management and development of a team of Claims Technicians including formal and informal training, performance management, overseeing day to day activities and provision of guidance and support - Managing the team so as to respond to customer phone calls in a professional courteous and efficient manner - Monitor communication with customers and service providers ensuring that all established standards are met or exceed - Set and manage resource requirements for the team including recruitment in conjunction with HR - Oversee the tasks and activities of Claims Technicians within the team providing support, coaching and development as required. Set and monitor achievement of team operational targets - Understand and apply all company policies and procedures to ensure service standards are met in accordance with internal SLA and FCA/PRA requirements We’d like to hear from you if you have - Basic understanding of the legal principles of insurance and insurance contracts - Basic knowledge of the legal, regulatory and compliance provisions that apply to your product range, distribution channels and market or technical field in which you operate - Strong interpersonal and relationship building skills - Excellent communication skills - Motivation to exceed all key performance indicators - A high degree of accuracy - A significant focus on delivery of a first-class customer experience What you'll get in return - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support Additional Information: - The full Job Description can be seen here.

Do you have experience of providing first class IT support? Our Senior Support Analysts provide Senior Support capability within a busy customer facing environment, delivering onsite support for all aspects of Cleint Technology including but not limited to - Desktop support, Teams meeting technologies, Networking, Software deployment, Patching, Device building, and Cloud endpoint management. Senior Support Analysts support the internal customer and ensure completion of incidents, service requests and tasks within the agree organisational level agreements.    The location for this role is our London office, and the classification is Office Fixed. Your main responsibilities in the role will be to: - Provide Senior Technical support of the client desktop environment and software products - Work on nominated projects and departmental goals as required - Be responsible for the upkeep and build of a variety of devices, including but not limited to Microsoft Windows devices, Apple mobile devices and associated software - Undertake the maintenance and continual service improvement of Software, systems and client technology - Assist with ensuring escalations are reviewed/mitigated, and where necessary escalate relevant matters to prevent customer dissatisfaction or operational failures - Maintain an up-to-date record within the Information Technology Service Management System (ITSM) including company assets   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We'd like to hear from you, if you have: - MCDST certification or equivalent, or a demonstrated ability to act as a technical senior within a team - An understanding of ITIL - Expert knowledge, understanding, and experience of common computing principles and technologies - Excellent problem solving and interpersonal skills, capable of working to deadlines, high level of attention to detail, and have a keen desire to learn and progress - Expert knowledge of Microsoft based operating systems with emphasis on Windows 10/11 with Office 365 - Previous experience working within a fast-paced client facing support environment Additional Information:  - A full job description is available here. 

Are you an experienced Network Engineer looking for a new challenge?   Our Network Engineer provides technical support across the organization and is responsible for supporting new and existing networking solutions within the Group's corporate network.They will have a key focus on ensuring processes and procedures are adhered to, and provide a timely response to BAU incidents and requests following defined processes for implementing changes across the estate.   The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week.    Reporting to the IT Infrastructure Manager your main accountabilities in the role will be to: - Assist with the design and implementation of new networking technologies into the enterprise in line with required standards and Service Level Agreements (SLA) - Provide Level 2 network support including configuration, troubleshooting and incident/problem/change management - Ensure monitoring and support of the corporate network and on incidents to meet agreed SLAs - Monitor Network support queues ensuring potential issues are addressed and or escalated where required - Keep all network related documentation up to date (including network diagrams, asset inventory, IP address management, process and procedural) - Follow established change procedure and maintain change documentation related to network changes - Assist Senior Network Engineer in configuration and maintenance activities as required - Work as a member of the infrastructure team to provide network related troubleshooting services to the wider team What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have: - Network Certification or equivalent experience to Network+, Security+, CCNA Routing and Switching or CCNA Security level - Experience of: - Troubleshooting basic LAN and WAN networks e.g. VLANs, DNS, DHCP, Interface configuration, routing - Configuring, monitoring and troubleshooting Cisco routers, switches (CatOS, NX-OS, IOS) and ASA or Fortigate firewalls - Working with incident and change managed environments - An Understanding of: - Network management protocols e.g. SSH, HTTPS, TACACS+ - Network load balancing (F5, HSRP, Etherchannel) - Site-to-site VPN and remote access technologies. - Routing protocols – RIP, OSPF, EIGRP, BGP. - Authentication, authorisation and accounting (AAA) technologies e.g. Dot1x. - Network monitoring systems that use SNMP and SSH to monitor network equipment.   Additional Information:  The full Job Description can be seen here.

Are you an experienced Infrastructure Engineer looking for a new challenge?   Our Infrastructure Engineers provide technical expertise to assist with the objective of delivering and developing a stable and secure operational infrastructure service that meets business requirements. They support the business in BAU, project delivery and R&D capacities following industry best practices, while collaborating with team members, third-parties and other departments.   The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week.    Reporting to the IT Infrastructure Manager your main accountabilities in the role will be to: - Ensure the internal Service Management System (Ivanti ISM) is used to efficiently manage service requests, incidents, problems and changes in line with ITIL framework - Carryout BAU, Projects, and R&D activities in line with the departmental objectives - Build, maintain troubleshoot and upgrade or develop MS Windows server, Citrix, and VMware infrastructure  - Monitor, repond to, and report on capacity management and infrastructure performance and report to management - Build, Maintain and troubleshoot the Disaster Recovery and Business Continuity systems while identifying opportunities for improvement - Ensure the Security and Integrity of company data is always preserved when carrying out BAU, project or R&D activites   What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have: - Strong knowledge of Windows server Operating Systems, including IIS, DNS, DHCP and other key Microsoft server technologies - Strong knowledge of Active Directory with expert Group Policy exposure - Experience in administering cloud services preferably O365 or Azure - Exposure and experience managing enterprise backup and DR solutions and hardware. Preferably VEEAM and Redgate SQL backup - Worked within an ITIL service management environment - Knowledge of industry best-practice and standards regarding IT Infrastructure - The ability to understand technical systems and to effectively interface with other engineering teams and the customers of all technical levels Additional Information:  - The full Job Description can be seen here.

Our Operational Resilience & Business Continuity Officer will work as part of the IT Governance team, supporting colleagues in the development and maturation of the Information Security function by helping to embed operational resilience and business continuity across the enterprise. As the Operational Resilience and Business Continuity Officer, you will be vital in ensuring the Group is able to identify, remediate, monitor, and report on operational resilience related risks. The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week.    Supported by the Information Security Manager, you will be: - Supporting and coordinating the work set out by the Operational Resilience Project to move to embedding it across the business - Maintaining the ORBCMS (Operational Resilience and Business Continuity Management System). Supporting and leading on delivery of specific elements of the operating model processes including reviews of impact tolerance levels, mappings and self-assessment submissions to the regulator - Identifying gaps and making improvements in documentation and processes - Facilitating annual test of substitute processes to ensure security of data is maintained, and to confirm that they remain fit for purpose - Supporting the deliverance of annual training to existing senior and executive managers, and the provision of management information to several committees and forums - Facilitating workshops with Management Teams for business continuity and operational resilience testing - Liaising with the Head of IT Operations to ensure that plans are reviewed annually and adequately tested What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like for you to get in touch if you have the below skills and experience: - Experience of working in financial services - Experience of working in a business continuity support role - Proven ability to produce management information and reports to an agreed schedule or upon request - Proven communications skills with multiple levels of an organisation, including interaction with senior level business leaders in the company - Strong influencing and relationship management skills, able to build and maintain customer and supplier relationships - Excellent project management skills, able to manage multiple high priority tasks and competing priorities - Driven and resourceful, able to achieve goals independently as well as part of a group Additional Information: - The full Job Description can be seen here.

Do you have experience with Microsoft Azure cloud platform?   Our Senior Cloud Platform Engineer is responsible for designing, implementing, maintaining and supporting all aspects of the IQUW Azure cloud platform environment. This will involve interpreting complex business requirements and designing highly available solutions to address these needs. The Senior Cloud Platform Engineer role is hands-on, where you will build and configure the environment, as well as lead in the proactive support and monitoring of the platform, ensuring performance and stability is maintained.    This role is offered on a remote basis.   Reporting to the IT Infrastructure Manager your main responsibilities in the role will be to: - Analyse and interpret complex business requirements, and designing resilient, secure solutions to address these needs - Deploying and configuring new solutions to meet business needs, using DevOps methodologies and automation - Troubleshooting, supporting, and maintaining the platform, ensuring stability and uptime. Identifying root causes and responding to incidents and service requests within defined SLAs - Following the defined process for raising changes and attending weekly CAB - Managing and updating automated deployment tools, including infratructure-as-code terraform scripts - Suppporting IQUW Azure cloud infrastructure, security, developers and cloud application owners in knowledge transfer and troubleshooting What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support We'd like to hear from you, if you have: - Expert experience and working knowledge with Microsoft Azure cloud platform, preferably AZ certified to complement working experience. - Experience designing and building complex solutions in MS Azure - Experience deploying a variety of resource in MS Azure including, IaaS, PaaS and serverless platforms, including but not limited to: - Azure SQL Managed instance - Azure AD and ADDS - API manager/gateway - Apps and functions - Azure containerisation, AKS or ACI - Experience in ensuring network security of cloud resources - Azure firewall - VPN gateway - Hands on experience using cloud orchestration - Terraform - Knowledge and experienced with version control systems - Knowledge or experience of Azure Data Factory - Monitoring of cloud service e.g. Azure monitor Additional Information:  - A full Job Description can be seen here. 

Do you have experience embedding a culture of information security within the daily operation of a business?   Our Senior Information Security Analyst works as part of a small team to support the Information Security Manager in the development and maturation of the Information Security function. They work within the Technology Services department working alongside specialist Governance, IT Security & technical staff. The Senior Information Security Analyst will contribute to Regulatory Compliance, IT Audit Governance, IT Risks and provide key subject matter resource for the Technology GDPR deliverables.   In this non-technical role, as a member of the IT Governance team, the Analyst will be responsible for helping to embed a culture of information security within the day to day operations of the business ensuring the confidentiality, integrity and availability of the services provided.   The location for this role is our Swansea office, and the classification is Hybrid. This entails 3 days collaborating with colleagues in the office, and 2 days working from home each week.    Reporting to the Information Security Manager your main accountabilities in the role will be to: - Lead on and Perform information security assurance reviews for the core business and group activities, as well as third parties - Provide guidance and assist business stakeholders with Informational Security enterprise - Assist to drive and mature the implementation of ISO27001 ISMS and its ongoing maintenance and related activities such as internal audits and evidence exercises. - Provide support to the Information Security Forum.  Produce monthly packs and participate in the delivery of the meetings - Assist with team development and communicate enterprise-wide information security related metrics and reporting to all levels, to include risks assessments, information security policy/standards approvals and exceptions, supplier security assessments - Deputise for the Information Security Manager at internal and external meetings - Produce management dashboards and regularly report into the Information Security Manager to ensure timely and accurate delivery of the aforementioned duties are undertaken to achieve successful operational performances What you’ll get in return: - 25 days holiday - Discretionary bonus scheme - Employee assistance programme - Annual holiday buy (up to 3 extra days) - Salary sacrifice benefits - Annual benefits reviews - Professional qualifications and study support   We’d like to hear from you if you have: - Strong experience with PCI DSS, ISO27001 - Strong GDPR compliance knowledge - CISMP, CISA or CISM, Certified ISMS Risk Manager accreditation is preferred, though not essential where competency can be proven through experience - A confident manner and be able to interact with all levels of the business and be able to build relationships - Knowledge of information security practices and procedures gained from experience in a Business Information Security / IT Governance role - The ability to produce management information and reports to an agreed schedule or upon request - Strong presentation, communication, influencing and relationship management skills - A strong understanding of IT risk management Additional Information: Please see the full job description here.