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Job Locations UK-Swansea | UK-London
Posted Date 7 days ago(21/10/2021 10:53)
Are you an experienced Risk Analyst looking for a new challenge in a fast moving (re)insurance business?   As a key member of the Risk Management Team, the Senior Risk Analyst is expected to assist the Risk Manager with the developing, leading and maintaining an effective risk management framework across the Managing Agency (IQUW Syndicate Management Limited) and with ensuring that Lloyd's and Solvency II requirements are being met.   The role requires insurance industry experience of specialist lines in the Lloyd’s market, in a relevant position in one of the following functions: Risk Management, Internal Audit or in a specific Solvency II role.   We are currently trailing different patterns of home and office working to determine to optimum working arrangements for the future. During the trial period the classification of this role is Home Primary. Typically this has entailed two days in the office and three days working from home.   Reporting to the Risk Manager your primary responsibilities in the role will be: - Plan and coordinate the collation of information for the Own Risk and Solvency Assessment (ORSA) report and support the Head of Risk in producing the final report - Coordinate Risk and Control Self-assessment, collate and validate risk and controls information from the business, update sections of the Risk Register - Coordinate the business to implement effective controls and ensure actions are followed up to address control weaknesses identified - Own the Risk Event reporting and maintaining the Risk Event Log. Ensure that root cause analysis has been carried out and follow up the agreed actions - Coordinate the annual update of the Risk Appetite Statement; prepare the quarterly monitoring reports, provide challenge of the RAG ratings, agree the actions to improve the ratings - Support the Risk Manager in the planning and coordination of the Internal Model Validation process - Perform validation of certain components of the Internal Model and draft sections of the Validation report under the guidance of the Risk Manager - Provide proactive Risk Management support and advice for major initiatives and projects We’d like to hear from you if you have experience of: - Working in the insurance industry (or financial institution) with senior management exposure - Risk, Audit or Solvency 2 implementation with an insurance company or consultancy - Documenting processes, risks and controls - Developing and producing Risk / Control or MI reports
ID
2021-1062
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 1 month ago(22/09/2021 13:45)
Can you deliver great service?   Our Assistant Underwriters provide an excellent service to our clients ensuring all sales and service enquiries are processed efficiently by phone and email.  Working as part of our Policy Operations team you will undertake a wide range of activities, building your underwriting knowledge and understanding of our products.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to a Team Leader, your main responsibilities in the role will be to:  - Work with insurance brokers and direct clients to handle new enquiries, amendments to existing policies and policy renewal - Act as a key liaison between the business and our customers providing regularly updates on every stage of the process - Maintain effective working relationships with brokers and other stakeholders - Produce policy documentation, creating and issuing correspondence to customers and brokers - Build your knowledge of our products and services to become a subject matter expert - Play your part in a culture of change as an individual and as a team member   We’d like to hear from you if you have - The ability to work, both, as part of a team and independently - A set of interpersonal skills that enable you to work successfully with clients by phone or correspondence - A keen eye for detail and high level of accuracy - A deep understanding of what good customer service involves - Excellent organisational skills and the ability to prioritise - The drive to continually improve the way we work and the services we provide   What you'll get in return - Training and Support - Flexible employee benefits including a range of discounts from retailers - Bonus opportunities - Annual salary review - Opportunities to progress your career with ERS
ID
2021-1057
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 1 month ago(16/09/2021 17:26)
Are you our new Actuarial Data Analyst?   IQUW is going through an exciting transformation developing new aspects of the business from the ground up. We would like a data analyst to join our Actuarial team working alongside a diverse group of senior and junior actuaries that can help us to achieve our vision for the future. IQUW writes a range of speciality lines of business including but not limited to Cyber, Energy, Space, Marine, Political risk and Terrorism insurance.   The Actuarial team provides support to the business through evaluation, management and advice in relation to financial risks. Our opinion and insight are highly sought and valued. We want to build a market leading team where each member challenges the status quo and wants to push the boundaries. Whilst we are responsible for the maintenance and running of the Capital and Reserving models for both of our Lloyds Syndicates, ERS and IQUW, we are also encouraged to collaborate with our colleagues across all teams to drive innovation.   As a data analyst you will be fundamental to the building of all tools and models, where you’ll have the opportunity to bring your own unique perspective to the team. We primarily use industry modelling platforms but are very keen to collaborate with our Head of Innovation to deploy automation tools, AI and visualisation tools, your enthusiasm will be key to ensuring these initiatives are a success.   The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to either the Reserving or Capital Manager your main responsibilities in the role will be to: - Support the capital and reserving actuarial analysis - In collaboration with our Head of Innovation, help us build, develop and document streamlined & efficient processes using various technologies. This will help us ensure that actuarial processes are seamlessly embedded within the wider portfolio management framework - Develop new or redevelop existing solutions that will enhance the team’s analytics capabilities - Conducting in-depth data analyses to seek trends and other insights.   We’d like to hear from you, if you have: Essential: - A 2:1 Honours degree with a significant statistical/quantitative element (for example Computer Science, Mathematical, Physics, Biology) - Scripting skills (e.g. VBA) and knowledge of MS Excel - An interest or understanding of the insurance market - Understanding of good design principles and good coding practices - Openness to learning new technologies and programming languages - Excellent ability to communicate technical methodologies to a non-technical audience   Desirable: - Experience using SQL, including complex queries from multiple data sources - Experience using statistical software such as Python or R to manage and/or analyse data - Proficiency in statistics such as distributions, predictive modelling, data validation, statistical testing, and regression would be an advantage
ID
2021-1048
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 1 month ago(16/09/2021 16:53)
Do you have recent Personal Injury or Credit Hire experience?   Our Claims Validation Handlers prevent and detect motor claims fraud defending the company from suffering unnecessary losses. They do this by managing a portfolio of suspected fraudulent claims by conducting desktop enquiries, including database searches and arranging investigations appropriate to the claim to achieve a cost-efficient conclusion and minimal financial loss to the company.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.   Reporting to a Claims Validation Unit Team Leader your main responsibilities in the role will be to: - Investigate and resolve fraud claims in order to drive optimum outcomes whilst controlling the investigation and litigation costs - Manage referral allocation to ensure that appropriate cases are retained, development feedback provided to individuals on cases that are returned to business units and use the information to constantly review the Fraud Indicators & Mandatory Referrals into CVU - Assist in the development and application of claims strategies with an aim to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle’ - Assist in identifying threats and opportunities in the market and external environment - Contribute to the development of change solutions to optimise ERS technical and operational response - Identify contribution and other recovery issues and ensure that these are successfully pursued   We’d like to hear from you, if you have: - Excellent decision making and problem-solving skills, capable of defining problems clearly and logically and able to make key decisions in order to achieve your goals - Commercial awareness and will be aware of the effect that internal and external variables can have on business operations - Previous experience working in a motor claims department, preferably with recent PI or Credit Hire experience. - Knowledge of fraud indicators - Awareness of pre and post litigation procedures - Current knowledge of compliance, regulatory and statutory requirements
ID
2021-1047
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 1 month ago(16/09/2021 16:49)
Do you have recent Personal Injury or Credit Hire experience?   Our Claims Validation Handlers prevent and detect motor claims fraud defending the company from suffering unnecessary losses. They do this by managing a portfolio of suspected fraudulent claims by conducting desktop enquiries, including database searches and arranging investigations appropriate to the claim to achieve a cost-efficient conclusion and minimal financial loss to the company.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.   This role is offered a 9-month fixed-term contract   Reporting to a Claims Validation Unit Team Leader your main responsibilities in the role will be to: - Investigate and resolve fraud claims in order to drive optimum outcomes whilst controlling the investigation and litigation costs - Manage referral allocation to ensure that appropriate cases are retained, development feedback provided to individuals on cases that are returned to business units and use the information to constantly review the Fraud Indicators & Mandatory Referrals into CVU - Assist in the development and application of claims strategies with an aim to conclude claims in an economical and efficient way and to drive down the length of ‘claims lifecycle’ - Assist in identifying threats and opportunities in the market and external environment - Contribute to the development of change solutions to optimise ERS technical and operational response - Identify contribution and other recovery issues and ensure that these are successfully pursued   We’d like to hear from you, if you have: - Excellent decision making and problem-solving skills, capable of defining problems clearly and logically and able to make key decisions in order to achieve your goals - Commercial awareness and will be aware of the effect that internal and external variables can have on business operations - Previous experience working in a motor claims department, preferably with recent PI or Credit Hire experience. - Knowledge of fraud indicators - Awareness of pre and post litigation procedures - Current knowledge of compliance, regulatory and statutory requirements    
ID
2021-1046
Position Type
Temporary Full-Time
Job Locations UK-London
Posted Date 1 month ago(16/09/2021 16:09)
Do you have experience analysing complex datasets or managing bespoke schemes? Can you support the development of our specialist motor schemes? Do you want to be involved with portfolio management?   Our Pricing Analysts are responsible for assisting with the development of pricing models across different products, supporting the implementation of the pricing models and producing insight and analytics to define and support pricing and underwriting decisions. They introduce their knowledge of advanced modelling and data science methodologies and techniques depending on the project requirements to enable the business to make data driven decisions. Our Pricing Analysts collaborate extensively with other business functions to ensure consistent communication and synergy throughout cycles.   The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to the Pricing Manager your main responsibilities in the role will be to: - Utilise advanced Actuarial and Data Science techniques to analyse and support our underwriters who have responsibility to manage delegated schemes within ERS - Work closely with other areas of the business to ensure the aims and impacts of any pricing change are conducive to the objectives of the product and in line with ERS strategies on our core products - Plan, manage and deliver key regulatory and internal projects which impact the whole of pricing and wider business - Use analysis of data to monitor and investigate the performance of products, schemes or broker arrangements - Support the development of MI & reporting processes within the Pricing team - Help develop a robust price change control process and support the Deployment Team in designing and implementing effective testing - Support the design, maintenance, enhancement of pricing databases to improve data quality and value of analysis - Keep abreast of contemporary developments in the field through on the job learning, meetups, online courses and other events   We’d like to hear from you, if you: - Have an innate ability to analyse data and experience of handling complex datasets in structured ways - Are commercially aware and can help enhance business profitability, contributing to the management of financial performance - Have a good understanding of ERS products and the drivers which enhance motor profitability - Are organised and produce and deliver work in a timely manner - Can work independently and deliver an end to end project whilst working closely with key stakeholders - Can analyse data and create models which identify key attributes which drive business KPIs - Actively establish strong working relationships with stakeholders internally and externally - Create outstanding visualisations of complex and large data sets
ID
2021-1045
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 1 month ago(16/09/2021 15:56)
Are you our new Actuarial Analyst? Are you analytical and want to start a career in a fast-moving field with endless opportunities?   Our Actuarial team includes a diverse group of senior and junior actuaries who provide support to the business through evaluation, management and advice in relation to financial risks. Our opinion and insight are highly sought and valued. We want to build a market leading team where each member challenges the status quo and wants to push the boundaries. Whilst we are responsible for the maintenance and running of the Capital and Reserving models for both of our Lloyds Syndicates, ERS and IQUW, we are also encouraged to collaborate with our colleagues across all teams to drive innovation.   Our Actuarial Analysts provide analysis and insight to a variety of stakeholders such as Underwriting, Finance, Claims and Executive management. We are in our start-up phase, which is a very exciting time to be involved in the building of all tools and models, where you’ll have the opportunity to bring your own unique perspective to the team. We primarily use industry modelling platforms (Igloo and Tyche) but are very keen to collaborate with our Head of Innovation to deploy automation tools, AI and visualisation tools, your enthusiasm will be key to ensuring these initiatives are a success.   Within the role you can expect Actuarial Study support and salary increases in line with exam completions aligned to the market rate.   The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to the Capital Manager, your responsibilities in the role will be to: - Assist the actuarial team in assessing the sufficiency and quality of the data available - Assisting with regular model updates as required, including updates to methodology, coding, parameters, data, exposure and reinsurance inputs - Proactively seeking to improve efficiency through automation using appropriate automation tools (such as SQL, Python, R, visualisation tools) - Development, maintenance and enhancement of data templates, with the aim of improving data quality and efficiency of analysis - Maintenance of policies and processes documentation - Production of analysis and commentary to support internal and external reporting   We’d like to hear from you, if you have: - A quantitative background (including but not limited to Mathematical, Physics, Economics degree or equivalent) - Experience using programming languages such as SQL, Python, R or similar - Knowledge and experience of handling complex datasets and utilising them in structured analysis would be desirable but not essential - An interest/understanding of the insurance market - The drive to qualify as an actuary
ID
2021-1044
Position Type
Permanent Full-Time
Job Locations UK-London
Posted Date 1 month ago(13/09/2021 11:42)
Do you have insurance accounting experience?   Our Syndicate Accountants assist with the preparation, production, reconciliation and submission of Syndicate Financial reporting to a high standard, on a timely basis. Their work spans Quarterly Board packs, Lloyd’s Regulatory Returns including Solvency2 reporting.   The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Your main responsibilities in the role will to: - Prepare and reconcile technical journal entries relating to the Syndicate within documented deadlines - Prepare monthly Syndicate P&L and balance sheet reconciliations - Assist with the production of monthly and quarterly Syndicate financial reporting in accordance with established timetables - Develop a good understanding of dataflows and dependencies to support the population of the GL and financial reporting - Document and maintain adequate procedures and controls - Assist in the preparation of Lloyd’s returns including QMA, QMB and Solvency II reporting ensuring these are prepared in accordance with Lloyd’s Byelaws - Completing early drafts of reporting packs in good time to allow for several layers of internal/external reviews - Critically analysing the data in all Lloyd’s Returns prior to submission - by raising queries and incorporating appropriate responses within the accompanying commentary – to pre-empt questions from Lloyd’s and members’ agents   We'd like to hear from you, if you:  - Have a strong understanding of insurance accounting - Are a great communicator skills both written and verbal able to liaise with stakeholders within and outside of the organisation - Have experience of using the Microsoft Office Suite to an advanced level with an emphasis on Excel. - Are part or fully qualified in ACA or ACCA (or equivalent). Lloyds Market insurance experience is desirable and not essential for this role.  
ID
2021-1038
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(09/09/2021 17:04)
Do you have a background in audit or compliance?   The Delegated Authority Technician is a key role with the Underwriting Governance team in executing the delegated authority (DA) framework, enabling our business strategy and maintaining required regulatory standards. The Delegated Authority Technician’s primary responsibility is to support the Underwriting Governance Manager in executing the DA Framework, planning, conducting and reporting on Coverholder / Brokers with Restricted Authority audits. This is all in an environment of meeting the Lloyd’s compliance / due diligence requirements. The role is market visible, involving Coverholder / Brokers with Restricted Authority contact when communicating our requirements. There is also regular contact with our regulators (specifically Lloyd’s) and other external stakeholders. Success in the role requires collaboration with other business functions, Lloyd’s and our Coverholders / Brokers with Restricted Authority to ensure that we maintain robust control of all our delegated arrangements.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to the Underwriting Governance Manager your key responsiblities will be to: - Administer Coverholder arrangements in accordance with the ERS Delegated Authority Strategy & Framework and Lloyd’s Code of Practise including the application process, annual compliance, structured renewal discussions, performance monitoring, issuance and maintenance of binding authority documentation using Lloyd’s systems (Atlas and BAR) as required. - Administer Brokers with Restricted Authority arrangements in accordance with the ERS Delegated Authority Strategy & Framework including the application process, annual compliance, structured renewal discussions, performance monitoring, issuance and maintenance of documentation. - Support planning and delivery of the Coverholder / Brokers with Restricted Authority audit programme, aligned to the needs of the business and Lloyd’s in accordance with the ERS audit strategy and scope. - Provide detailed reporting of Coverholder audit findings including root causes, agreed remedial actions and tracking resolution. - To actively manage and coordinate the Coverholder application process between all parties including Lloyd’s. - Provide support in administering the underwriting authority framework (Brokers & Underwriters personal authority). - Ensure familiarity with broker trading processes and practices therefore ensuring that they meet the conditions of delegated authority agreements and regulatory requirements. - Understanding the risk environment in which we operate. Monitoring key risks, which threaten the success and sustainability of our business.   We'd like to hear from you, if you have the below skills and experience: - Have a background in audit or compliance (insurance or financial services experience would be advantageous) - Have experience undertaking audits and/or reviewing audit reports - Are proficient with MS Office (Word, Excel, PowerPoint) - Have excellent written and verbal communication skills - Can ability to work without supervision - Have excellent organisational skills - Can work collaboratively in a fast-paced environment
ID
2021-1032
Position Type
Permanent Full-Time
Job Locations UK-London | UK-Swansea
Posted Date 2 months ago(09/09/2021 16:58)
Do you have experience of conducting business analysis?   Our Change Business Analysts are responsible for supporting the delivery of business change across ERS, through a range of large and small projects delivering strategic and incremental changes. They also assist stakeholders in the shaping of an initial idea into a compelling investment case by gaining a full understanding of the problem or opportunity.   Whilst it is important for our Business Analysts to understand technology capabilities this isn’t a technology role. Our Business Analysts not only capture requirements but shape and direct, so that the business outcomes are delivered whilst providing technologists with the ability to design solutions that align with best practice.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting into the Lead Business Analyst your main responsibilities in the role will be to: - Work closely with Project Managers & Project leads to understand the desired business outcomes - Elicit and capture the formal project requirements, ensuring the needs of internal and external stakeholders are reconciled - Work with the business and technical teams to agree how requirements will be realised, and produce formal use cases, functional specifications and business processes to fully document the agreed solution - Create structured and detailed plans to map the business outcomes and technology design - Support development and test activities and work closely with business users during User Acceptance Testing to ensure a quality product is implemented - Build and maintain relationships with stakeholders and technical teams across the business at various levels - Plan and estimate your own work   We'd like to hear from you, if you have the below skills and experience:  - Have a solid understanding of project management tools and techniques and a firm grounding experience of performing business analysis within an organisation. - Experience of working on a large scale project/programme implementing software and process solutions - The ability to process map/model using at least one standard i.e. BPMN - Experience of working with 1 or more software delivery methodologies - Excellent presentation skills - Experience of facilitating workshops
ID
2021-1030
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(07/09/2021 17:16)
Our Software Developer work as an integral member of the Software Development Chapter, developing, implementing and maintaining motor insurance-based products within the Product Rating Tribe. They provide full technical product ownership, including incident and business as usual change. They promote and embrace a culture of continuous improvement, carrying out improvements when identified.   Reporting to the Software Development Lead, your main responsibilities in the role will be to: - Working as integral member of the Software Development Chapter, developing, implementing and maintaining motor insurance-based products - Implementation and delivery of relevant coding standards - Implementation and execution of thorough unit testing and version control - Implementation and execution of thorough acceptance testing including security and performance testing - Participate in the implementation of continual improvement initiatives which support underlying strategies - Actively keep informed of the development technologies, related roadmaps and how new capabilities can be adopted by the development team in delivering product rating change   About You We’d love to hear from you, if you have the below skills and experience: - Experience of delivering technical solutions using Python object-orientated programming including the use of libraries for the purpose of test automation, documentation automation and data manipulation - Experience of implementing and consuming RESTful web services - Experience of using version control systems such as Git - Highly developed communication skills – excellent written and oral communication skills, with an attention to detail - Highly developed interpersonal skills to help build and maintain valuable relationships - Possess high level of analysis, logical reasoning and problem-solving skills 
ID
2021-1024
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(07/09/2021 16:35)
Our Senior Software Developers are an integral member of the Software Development Chapter, developing, implementing and maintaining motor insurance-based products within the Bespoke Product Tribe. They lead the design of products to meet business requirements, providing full technical product ownership including incident and business as usual change. They promote and embrace a culture of continuous improvement, carrying out improvements when identified and support the Software Development Lead (Chapter Lead) in advocating the use of delivery best practise.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to the Software Development Lead your main responsibilities in the role will be to:  - Work closely with the Software Development Lead (Chapter Lead) in developing a positive and enthusiastic Chapter culture of one system thinking, self-organisation, open communication and transparency, collaboration, and continuous improvement, where people’s contributions are recognised and rewarded - Support the Software Development Lead (Chapter Lead) in mentoring and coaching junior members of the team in the technical delivery aspects of the role - Support the Software Development Lead (Chapter Lead) in ensuring the team adheres to delivery best practise and governance - Working as integral member of the Software Development Chapter, developing, implementing and maintaining motor insurance-based products - Leading the design of products by adopting the appropriate design patterns - Implementation and delivery of relevant coding standards   About You We'd love to hear from you if, you have the below skills and experience: - Extensive knowledge and experience of delivering technical solutions using .NET Microservice based technology - Experience of implementing and consuming RESTful web services - Experience of using version control systems such as Git - Experience of database design and implementation - Experience of TDD (Test Driven Development) and BDD (Behaviour Driven Development) practises for the purpose of unit and acceptance testing
ID
2021-1023
Position Type
Permanent Full-Time
Job Locations UK-London | UK-Swansea
Posted Date 2 months ago(07/09/2021 15:39)
Do you have change management experience?   Our Change Project Managers support business functions in the delivery of change initiatives, they identify plan and co-ordinate the planning and deployment of resources across the business to successfully achieve the delivery of their projects. They work as a pivotal business partner to key business areas to ensure engagement with change and successful deliver and implantation of their initiatives.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns for this role.   Reporting to the Business Change Manager your main responsibilities in the role will be to: - Work with project sponsors and stakeholders to ensure appropriate definition of project goals, deliverables and acceptance criteria - Create detailed project plans and definitions, including budgets, business cases and resource plans - Create and deliver project work plans and revise as appropriate to meet changing needs and requirements - Identify resources and assign responsibilities - Oversee and control the delivery of project activity across the business - Drive the projects to completion, including re-planning and finding alternative approaches to overcome obstacles to project progress. - Identify, assess and appropriately mitigate risk to project delivery - Establish and manage a governance structure appropriate for each project   We'd like to hear from you, if you have the below skills and experience:  - You will have a robust and proven experience of project planning and management - Experience of providing governance and control - Risk and issue management - Process improvement - Managing IT implementation projects - Basic financial models and P/L; financial forecasting and budgeting - Leading and innovating problem analysis and resolution  
ID
2021-1022
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(07/09/2021 15:11)
Can you deliver first class customer service? Or do you have an interest in Insurance?   Our Claims Technicians provide an excellent service to our customers ensuring enquiries are processed in a timely fashion via a variety of channels and predominantly work over the telephone. Working within our Claims Operations team you will undertake a wide range of activities, building your technical knowledge of claims handling, the laws and regulations that governance the process and of course our product range and the business as whole.   The role offers the opportunity to work closely with several business areas, including Counter-Fraud, Personal Injury, Total Loss and many more. If you like wearing lots of hats, know how to build and maintain relationships, and you enjoy helping people, you will love this role.   The location for this role is our Swansea office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.   Reporting to a Claims Team Leader your main responsiblities in the role will be to: - Responding to policy holder enquiries and correspondence in professional manner - Providing reassurance and supporting our customers through the claims process - Establishing the circumstances of a claim and making the appropriate enquiries to ensure an understanding of the situation - Negotiating the settlement of claims in an efficient and economical manner - Where a vehicle requires repair, you’ll be promoting and ensuring the use of our approved supply chain - Pursuing the recovery of Underwriters outlay or negotiating the settlement of third-party claims - Building a knowledge of our products and services to become an expert in your field - Acting as a key liaison between the business and our customers providing regularly updates on every stage of the process We'd like to hear from you, if you have the below skills and experience:  - Strong relationship building skills, able to build positive relationships with our customers - Clear, responsive interpersonal skills able to step up to the challenge of working across a broad range of audiences in writing, on the phone - A keen eye for detail and able to check your own work and your colleagues - A deep understanding of good customer service - Excellent organisational skills with a strong ability to prioritise and deliver - The desire to continually improve ways of working
ID
2021-1020
Position Type
Permanent Full-Time
Job Locations UK-Swansea
Posted Date 2 months ago(07/09/2021 15:06)
Are you our new Head of Large Loss & Personal Injury Claims?    To oversee the effective management of large and complex claims and personal injury claims in order to control indemnity spend and case reserving within the terms of insurance policies issued by the company. The role holder will add value through responding to market developments with appropriate strategies formed through their comprehensive understanding of the market, legislation and case law. The role sits as part of the senior leadership team in ERS and should focus on the interests of “the whole system”.   The location for this role is our London office, we are currently trialling a mix of office and home working patterns at IQUW Group. During the selection process we will discuss indicative home / office patterns.   Reporting to the Head of Claims, 218 your main responsiblities in the role will be to:  - Develop strategies based on comprehensive understanding of the market, legislation and case law and anticipation of legal developments in order to mitigate risks and utilise opportunities. Establish technical policy on new developments and third party tactics and initiate indemnity improvement and operational effectiveness initiatives with sound business cases, tracking the post implementation performance of these - Oversee the performance of Personal Injury and Large Loss Claims to deliver effective management of indemnity and operating spend appropriate to industry benchmarks and agreed targets - Ensure optimum large and complex and personal injury claim settlements through overall portfolio strategy, specific case tactics, business acumen and strong negotiation skills - Ensure effective management of case reserving in accordance with the company’s published reserving policy. Contribute to the review of reserving philosophy and technical reserve allocation, ensuring that Actuaries are provided with good understanding of working practices and developments in the Claims function - Develop KPI and MI in order to drive business performance. Providing input to and draft reports for Executive leadership and Board consumption - Champion the company in the market and the Claims function internally on large and complex claims and personal injury claims and play an influential role in market bodies - Champion and role model technical excellence and provide input to training   We'd like to hear from you, if you have the below skills and experience: - Ability to draft papers for audiences at all levels - Financial literacy and appreciation of impacts of payments, estimates and incurred on the portfolio. - Understanding of the business portfolio and knowledge of all products and classes of business - Full knowledge of Equity Policy Wordings in Private and Commercial sector and awareness of effect on all relevant changes and / or endorsements - Understanding of RTA, Contractual obligations, Article 75, MoJ / LASPO and key case law - Good technical knowledge in bodily injury assessment and all associated special damages to include future losses, Smith vs. Manchester/disadvantage and Ogden Tables and Local Authority & PCT issues
ID
2021-1019
Position Type
Permanent Full-Time